Hospitality Specialist (Receptionist)

Located in Round Lake, IL

Hospitality Specialist (Receptionist)

Location: Waukegan, IL (future transition to Round Lake, IL during office renovations)
Schedule: Monday-Friday, 8:30 AM-4:30 PM (35 hours/week with a 1-hour lunch)
Assignment Type: Temporary/Contract
Pay Rate: $19.35/hour

 

 

Our client, a well-respected nonprofit organization serving the Lake County community, is seeking a welcoming and dependable Hospitality Specialist to serve as the first point of contact for clients, visitors, and community members. This position plays an important role in creating a positive experience for individuals seeking services, resources, and support while also assisting with daily front office operations.

This is an excellent opportunity for someone with Receptionist, Customer Service, Administrative Support, or Community Services experience who enjoys helping others, communicating with diverse populations, and working in a fast-paced, mission-driven environment.

Key Responsibilities

• Greet and assist clients, visitors, and community members in a friendly, professional, and compassionate manner.
• Serve as the primary front desk contact by answering phones, responding to inquiries, and directing individuals to appropriate programs and staff.
• Coordinate and monitor food pantry schedules and appointments.
• Contact community programs and assist with referrals, resources, and scheduling needs.
• Manage visitor check-in, front desk operations, and general office support activities.
• Utilize Microsoft Outlook for email communication and calendar management.
• Participate in Microsoft Teams meetings and respond to Teams messages as needed.
• Maintain organized records and assist with routine administrative and clerical tasks.
• Help ensure the reception area remains welcoming, organized, and professional.
• Effectively interact with individuals from a wide range of backgrounds while maintaining professionalism during occasionally challenging situations.
• Support special projects, community events, and additional duties as assigned.

Qualifications

• Bilingual in English and Spanish (spoken proficiency required).
• High School Diploma or GED required.
• Previous receptionist, customer service, hospitality, administrative, nonprofit, or community service experience preferred.
• Basic proficiency with Microsoft Outlook, Teams, Word, and other Microsoft Office applications.
• Strong interpersonal, communication, and customer service skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Comfortable working with diverse populations and handling sensitive situations with professionalism and empathy.
• Demonstrated reliability, punctuality, and strong attendance.

Work Environment

This position supports individuals accessing community resources and food pantry services in a busy nonprofit setting. Candidates should be comfortable balancing multiple priorities, interacting with a variety of personalities, and remaining calm and professional when addressing conflicts or challenging situations.

Benefits Upon Hire

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability

The ideal candidate is friendly, reliable, and service-oriented, with a genuine passion for helping others. They will thrive in a community-focused environment, enjoy building positive relationships, and take pride in being the welcoming face of the organization.

 

 

About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team www.expresspros.com/libertyvilleil and our Google Reviews https://g.co/kgs/qEqco2

 

 

Interested? Email resume to jobs.libertyvilleil@expresspros.com

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