Market Research Call Center Representative

Located in Scott Depot, WV

Salary: 14

We are seeking a professional, detail-oriented Market Research Call Center Representative to handle inbound survey calls. In this role, you will conduct structured telephone interviews with respondents, accurately capture data, and represent the research project in a clear, neutral, and professional manner. This is an inbound-focused position (not cold calling).

Why You’ll Love This Opportunity

• Great weekday, daytime schedule
• Easy to get to from 64W (Teays Valley exit)
• Very nice environment in a new office
• Fun & Encouraging Trainer and Supervisor
• Marketing campaigns are fun and easy and include NO SALES!

Key Responsibilities

• Answer inbound survey and research calls promptly and professionally.
• Conduct structured interviews and surveys following approved scripts and protocols.
• Accurately record respondent answers in the survey system or data collection tool in real time.
• Maintain a neutral, unbiased tone and avoid leading respondents.
• Clarify questions when needed while staying within script guidelines.
• Handle basic respondent questions about the purpose of the research, confidentiality, and survey length.
• Meet established productivity, accuracy, and quality standards.
• Complete required training, quality monitoring, and coaching sessions.
• Protect respondent privacy and adhere to research ethics and data security requirements.
• Report technical issues, unusual responses, or quality concerns to a supervisor.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Excellent verbal communication skills with a clear, professional speaking voice.
• Strong active listening skills and ability to accurately capture responses.
• Ability to read scripts while simultaneously entering data on a computer.
• Reliable computer skills and comfort working with survey/data entry software.
• High attention to detail and commitment to data quality.
• Ability to work independently while following precise guidelines.
• Dependable attendance and willingness to work scheduled shifts (including evenings or weekends as needed, depending on project requirements).

Preferred Qualifications

• Previous call center, customer service, market research, or interviewing experience.
• Experience with CATI (Computer-Assisted Telephone Interviewing) or similar survey platforms.
• Familiarity with market research best practices or data confidentiality standards.

Work Environment

This role typically involves sitting at a computer workstation for extended periods while speaking on the phone. It may be performed in an office or remotely, depending on the specific opportunity.

What Success Looks Like

Representatives who succeed in this role are consistent, professional, and meticulous. They follow scripts accurately, produce clean data, maintain a calm and courteous demeanor with respondents, and reliably meet quality and productivity expectations.

About Express:

Located in Charleston West Virginia since 1999, the mission of the locally owned Express Employment Professionals office has been to help people find good jobs and help businesses find good people.

We help build your career by building relationships.

Express puts people to work in all types of jobs. When you work with Express, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring. Whether you're building a new career or looking for a short-term job to supplement your income, we offer the flexibility to work the way you want, and you'll never pay a fee for our services and support.

We provide one of the most comprehensive benefits packages in the industry, which includes medical benefits, holidays and vacation pay, referral bonuses, and a 401(k) retirement plan.

For more information about this job, apply now, or call the Express Employment office at 304.746.8888.

Apply Now