Sales Administrative Assistant Temp

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Located in Yuba City, CA

Salary: 19-21

Anticipated schedule and duration:

• Approximately 4 to 5 months
• Monday through Friday, 7:30 AM to approximately 11:30 AM or noon
• Preferred start date is early December
• We may begin with a reduced schedule of Monday through Wednesday until mid-December, increasing days as shipping activity picks up

Position Summary

The Customer Experience & Administrative Assistant supports a variety of essential daily operations and plays an important role in maintaining an efficient and customer-focused work environment. This position is responsible for responding to customer inquiries, assisting visitors, processing orders, and providing administrative support to sales, production, shipping, and marketing departments. The individual in this role helps ensure smooth communication across departments while contributing to operational efficiency and a positive customer experience.

Essential Duties and Responsibilities

The primary duties and responsibilities of this position include, but are not limited to, the following. Additional responsibilities may be assigned as business needs arise.

Customer Service

• Serve as a primary point of contact for customers by answering questions, addressing concerns, resolving issues, and accurately processing orders.

• Provide support to in-state and out-of-state sales representatives with order entry, order modifications, and customer service requests.

Administrative & Sales Support

• Handle general office responsibilities, including answering incoming calls, managing email correspondence, and updating and maintaining records.

• Scan, file, organize, and maintain accurate electronic and paper documentation.

• Assist with preparing and distributing sales reports, presentations, proposals, and other related materials.

Inventory, Shipping & Logistics

• Compile and distribute updated inventory and product availability reports.

• Work closely with sales representatives and outside vendors to help arrange and coordinate tree deliveries.

• Assist with preparing and coordinating shipments of trees and smaller items through FedEx, UPS, and less-than-truckload (LTL) carriers.

Departmental & General Office Support

• Provide administrative assistance to various departments to help maintain productivity and support overall business operations.

• Participate in cross-departmental projects and assist with special assignments as needed.

• Support payroll-related functions by calculating sales commissions and reviewing figures for accuracy.

Marketing & Event Coordination

• Assist with planning, coordinating, and organizing marketing campaigns, company events, trade shows, and other promotional activities.

Additional Duties

• Follow established office, safety, and security guidelines, along with company policies and procedures, to support organizational standards and objectives.

Minimum Qualifications

Knowledge of:

• Agricultural practices and procedures, including nursery tree varieties and production methods.

• Orchard industry markets, customer needs, and general marketing strategies.

• Current industry and market trends.

• Effective recordkeeping and organizational practices.

• General administrative, clerical, and office procedures.

• Customer service standards and professional communication practices.

• Basic bookkeeping principles and records management.

Ability to:

• Manage changing priorities, handle frequent interruptions, meet deadlines, and independently follow through on assigned responsibilities.

• Establish and maintain positive working relationships with customers, vendors, and internal team members.

• Collaborate with IT personnel to address software needs and identify potential solutions.

• Exercise sound judgment, initiative, and independent decision-making within established guidelines.

• Communicate professionally and demonstrate patience, tact, and courtesy when interacting with customers and colleagues.

• Understand and follow verbal and written instructions.

• Clearly communicate information and ideas both verbally and in writing.

• Recognize problems, evaluate situations, and apply practical solutions when needed.

• Maintain confidentiality and handle sensitive business information appropriately.

• Operate standard office equipment, including computers, calculators, copiers, and fax machines.

• Effectively use Microsoft Office applications, particularly Word and Excel, for document preparation, data entry, and spreadsheet management.

Education and Experience:

• Minimum of two years of experience in customer service, customer support, marketing, or a related position.

• Bachelor's degree in Business, Marketing, or a related field preferred.

Special Requirements

Physical Requirements and Working Conditions:

The essential functions of this position require the ability to maintain concentration, exercise sound judgment, and think clearly in a variety of situations. The role involves sedentary to light physical activity with occasional minimal physical exertion.

Candidates must have the ability to see, hear, and communicate effectively, along with sufficient hand-eye coordination to perform repetitive office tasks such as computer operation, typing, data entry, and using standard office equipment.

The position may require the ability to operate a motor vehicle. Occasional interaction with employees working outdoors may expose the individual to varying environmental conditions, including dust, noise, heat, cold, moisture, humidity, and dry or arid environments. Exposure to loud sounds and unpleasant odors may also occur.

License or Certificate: N/A

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