Dispatch/CSR

Located in conway, AR

Salary: $18

Dispatcher / Customer Service Representative (CSR)

Job Summary:

We are seeking a dependable and organized Dispatcher / Customer Service Representative to coordinate daily operations, communicate with customers, and assist with scheduling and dispatching services. The ideal candidate will have strong communication skills, excellent customer service abilities, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Answer incoming phone calls and respond to customer inquiries.

• Schedule and coordinate service appointments and deliveries.

• Dispatch drivers, technicians, or field personnel as needed.

• Communicate schedules, updates, and job assignments to employees.

• Maintain accurate records, work orders, and customer information.

• Assist with resolving customer concerns and service issues.

• Monitor daily schedules and adjust assignments as needed.

• Perform general administrative and data entry duties.

Qualifications:

• Previous customer service, dispatching, or administrative experience preferred.

• Strong verbal and written communication skills.

• Excellent organizational and time-management abilities.

• Ability to multitask and work in a fast-paced environment.

• Comfortable using computers, phones, and basic office software.

• Professional attitude with strong problem-solving skills.

Ideal Candidate:

Someone who is dependable, detail-oriented, personable, and comfortable communicating with both customers and employees while keeping daily operations organized and running smoothly.

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