Warranty Department Clerk

Located in Glendale, CA

Salary: $20-$23

Warranty Clerk

Pay: $20–$23 per hour
Schedule: Monday–Friday, 9:00 AM–6:00 PM

Position Summary

The Warranty Clerk is responsible for supporting the Warranty Department with the accurate and timely processing of warranty claims. This includes reviewing repair orders, verifying labor operations, ensuring all required documentation is complete, and maintaining accurate records in accordance with established procedures.

Qualifications & Skills

• Strong administrative and clerical skills.

• Excellent verbal and written communication skills.

• Proficient with computers and data entry.

• Strong attention to detail and organizational skills.

• Excellent follow-through and ability to meet deadlines.

• Professional demeanor and strong interpersonal skills.

• Previous automotive dealership experience preferred.

Key Responsibilities

• Assist the Warranty Manager with processing, tracking, and monitoring warranty claims.

• Review, organize, and verify repair orders for accuracy, completeness, and legibility.

• Perform data entry to ensure warranty claims are submitted accurately and on time.

• Verify that all required information and supporting documentation are included with repair orders.

• Identify and report claim discrepancies, unusual trends, or recurring issues to management.

• Notify management of delayed, incomplete, or problematic warranty claims.

• Maintain daily, weekly, and monthly departmental reports and statistics as needed.

• Return incomplete or inaccurate repair orders to the appropriate department for correction.

• Retrieve service records and supporting documentation as necessary.

• Provide administrative support to the Warranty Manager and department.

General Expectations

• Follow established company policies, procedures, and workplace guidelines.

• Maintain a clean, organized, and safe work environment.

• Communicate professionally and effectively with team members and management.

• Demonstrate strong customer service skills and a commitment to customer satisfaction.

• Work collaboratively with others to achieve departmental goals.

• Follow supervisory instructions and complete required training.

• Stay current with industry terminology, procedures, and technology changes.

• Maintain professional appearance and conduct at all times.

Physical Requirements

This position requires the ability to:

• Frequently bend, kneel, reach, and stand.

• Lift and carry items weighing up to 30 pounds.

• Frequently climb stairs.

• Constantly grasp, push, pull, and walk.

• Work in both indoor and outdoor environments, including exposure to weather conditions.

Reporting Structure

This position reports directly to the Warranty Manager, who oversees daily assignments, attendance, and overall job performance.

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