Now Hiring: Service Writer

Join a Team Where Customer Service Meets Automotive Knowledge!

Position Overview:

We are seeking a dependable and customer-focused Service Writer to serve as the main point of contact between customers and the service department. This individual will help coordinate service appointments, communicate repair needs, and ensure a smooth experience from start to finish.

Key Responsibilities:

As a Service Writer, you will play an important role in ensuring excellent customer service and efficient service department operations. Duties include:

Greeting customers and understanding their service needs
Scheduling appointments and coordinating daily service workflow
Documenting customer concerns and service requests accurately
Communicating repair recommendations, estimated costs, and completion timelines
Acting as the primary liaison between customers and technicians
Providing customers with updates on repair progress, delays, and changes
Preparing and reviewing service estimates and invoices
Addressing customer questions and resolving complaints professionally

Qualifications:

1–3 years of customer service or service advising experience
Basic knowledge of mechanical operations or service procedures
Comfortable using computers and service management software
Strong communication and interpersonal skills
Excellent customer service and problem-solving abilities
Ability to multitask and work efficiently in a fast-paced environment

Why Work with Express Employment – Brookfield?

We are a locally owned and operated staffing firm, proudly serving the Brookfield area since 2006. With over 50 years of combined staffing experience, our team places over 1,000 workers annually across 150+ companies.

We're dedicated to helping good people find great jobs!