Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized? We are seeking a Scheduler / Customer Service Coordinator to join a busy office team in Bloomington, IN. In this role, you'll be the central point of communication for customers and employees, ensuring schedules run smoothly while delivering exceptional customer service. If you're detail-oriented, professional, and able to juggle multiple priorities with a positive attitude, we'd love to hear from you!

Job Summary

• Greet walk-in customers and answer incoming phone calls.
• Respond to customer inquiries in a friendly, professional manner.
• Schedule and coordinate appointments, service requests, and employee assignments.
• Maintain accurate daily and weekly schedules, adjusting as needed.
• Communicate scheduling changes and important updates to customers and staff.
• Provide outstanding customer service while addressing questions, concerns, and appointment requests.
• Maintain accurate customer records, appointment details, and office documentation.
• Assist with administrative duties including data entry, filing, scanning, email correspondence, and document management.
• Coordinate with management to ensure efficient scheduling and timely service delivery.
• Resolve scheduling conflicts and unexpected changes professionally and promptly.
• Support additional office operations and administrative tasks as assigned.

Experience Required

• Previous experience in reception, scheduling, customer service, or office administration preferred.
• Experience managing multiple tasks and priorities in a busy office environment.
• Experience providing professional customer service in person and over the phone.
• Experience maintaining schedules, records, and office documentation is a plus.

Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Proficiency with computers, Outlook email, calendars, Microsoft Teams, and standard office software.
• Professional, courteous, and confident telephone communication skills.
• Dependable, punctual, and self-motivated.
• Ability to work independently and collaboratively with a team.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Positive attitude with a willingness to learn and adapt.

Location: Bloomington, IN
Pay: $22.00/hour
Position Type: Direct Hire
Schedule: Monday through Friday, 8:00 AM - 5:00 PM

Ways to Apply:

• Complete our online application
• Send your resume to Jobs.BloomingtonIN@ExpressPros.com
• Visit us in person at 333 E Winslow Rd, Bloomington, IN 47401

About Express Employment Professionals:

• Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support.
• Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can assist you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions.
• Let us help you today!

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vision/Eyewear Plan
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability
• Referral Bonuses

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