Donor Records Specialist

Location: Eau Claire, WI
Schedule: Temporary Full-Time
Pay: Competitive; DOE

Position Overview

We are seeking a detail-oriented and organized Donor Records Specialist to support fundraising and donor engagement efforts through accurate gift processing, database management, reporting, and donor record maintenance.

This role serves as a critical member of the Development team by ensuring donor information remains accurate, current, and complete. The ideal candidate enjoys working with data, values accuracy, and understands the importance of maintaining confidential information while supporting meaningful philanthropic initiatives.

Success in this position requires strong organizational skills, exceptional attention to detail, and the ability to manage multiple priorities while supporting donor stewardship and fundraising operations.

Responsibilities

• Open, process, and document incoming donations received through mail, online giving platforms, and other channels.
• Accurately enter gifts, pledges, donor information, and related records into the donor database.
• Generate and distribute donor acknowledgment letters and tax receipts.
• Reconcile gift records and donation activity with finance teams to ensure accuracy.
• Maintain donor database integrity through regular audits, updates, and record cleanup.
• Update donor contact information and communication preferences.
• Process and maintain donation documentation according to established procedures.
• Support fundraising campaigns, donor appeals, and special events through data management and reporting.
• Generate donor reports, mailing lists, labels, and data exports as requested.
• Support matching gift programs, campaign tracking, and data imports.
• Respond professionally to donor inquiries via phone, email, and mail.
• Assist with major donor tracking, prospect research, and donor stewardship activities.
• Maintain strict confidentiality regarding donor information and organizational records.
• Support additional development and administrative projects as assigned.

Qualifications

Required

• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Ability to maintain confidentiality and exercise discretion.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong data entry and database management skills.

Preferred

• Previous donor database, CRM, gift processing, or data entry experience.
• Experience in nonprofit administration or fundraising support.
• Experience working with donor management systems such as Raiser's Edge or similar CRM platforms.
• Experience preparing reports, mailing campaigns, or donor communications.
• Knowledge of fundraising and donor stewardship best practices.

Why Join Us?

• Opportunity to support a mission-driven organization making a meaningful impact in the community.
• Collaborative and supportive team environment.
• Meaningful work that directly supports fundraising and community outreach efforts.
• Opportunity to develop nonprofit, fundraising, and donor relations expertise.
• Stable office environment with opportunities for growth and increased responsibility.