Customer Account Specialist

Located in Lubbock, TX

Salary: $22-$32/hr. DOE

SUMMARY This position serves as the primary business contact for the client and is responsible for client satisfaction. Individual will be responsible for processing new RFQ’s submitted by Sales Department, new contract reviews and updated pricing. Individual must be willing to build relationships with customers that encourage new business and repeat business opportunities. Coordinate project activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following, however, other duties may apply.)  Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Review all major deliverables (i.e. customer orders, blue prints, material requirements, technical specifications, etc.).
• Responsible for the contract and contract renewals for new and existing work.
• Ensures the client issues are dealt with in an efficient manner, informing the Customer Service Manager of any problems that may arise.
• Strong ability to interact with sales, customers, and suppliers for RFQ’s (Request for Quotes) and quotes.
• Responsible for customer quotation activity with timeliness and accuracy for house accounts.
• Works closely with manufacturing and suppliers in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities with or related to a project.

QUALIFICATIONS

• To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily.
• Must be able to convey information effectively in writing, presentations or speeches to other employees.
• Excellent mechanical and conceptual skills with knowledge of the manufacturing industry a plus.
• Strong, ambitious, motivated team player, with attention to detail and concern of importance. Ability to manage multiple projects with minimum direction.  Strong computer skills including Microsoft Office Outlook, Excel, etc.
• Strong time management skills required.

EDUCATION and/or EXPERIENCE

• Two to five years related experience and/or training or an equivalent combination of education and experience.
• Experience with various metals, alloys and foundry metal castings a plus.  College Degree preferred, High School diploma required.

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