Monitors the aging of customer transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.  

Maintains an accurate and up-to-date record of open accounts of clients.  Identifies the reason for credit hold and justification for credit release. 

Ensures all necessary follow-ups and coordination with customer and other departments in the company has been done to resolve collection issues 

Researching account disputes and billing discrepancies 

Performing account and payment reconciliations 

Provide customer service by processing adjustments and refund request 

Work closely with branches and sales force in communicating account issues 

And other duties as called upon 

Three or more years of credit collections experience 

Knowledge in Accounting 

Strong communication skills 

Effective time management 

Team player 

Strong knowledge in Microsoft Word and Excel 

Demonstrated skills to multi-task in high paced environment 

Ability to make sound and consistent decisions based on all facts  

Capable of identifying and completing critical tasks with a sense of urgency 

Firm decision maker, but not too hard core.  Understanding we want to keep the customer if at all possible  

Demonstrates good judgement on escalating issues 

Capable of multi-taking and prioritizing workload 

Problem-Solving 

Strong work ethic-integrity, responsible 

Enthusiasm for change and desire to learn