Customer Service and Communications Lead

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Located in Minnetonka, MN

Salary: Up to $70,000

Customer Service and Communications Lead (NOT Remote)

Temp-to-Hire

Up to $70,000/year

Minnetonka, MN



Manufacturing distributor for nearly 50 years is looking for a Customer Service and Communications Lead.   The Customer Service and Communications lead job description includes supervising customer service teams and collaborating with other managers and sales, public relations and product development staff.    

 Education and Experience Requirements:

  • Bachelor’s degree in communications, marketing or a related discipline
  • Communications, marketing or public relations or related experience
  • Experience managing digital content
  • Proficiency with Microsoft Office (Excel, PowerPoint, Word)
  • Established media relations a plus


Job Responsibilities:

  • Establish and drive a multi-channel communications strategy.
  • Prepare and manage all communications material.
  • Maintain brand integrity across all platforms.
  • Manage inbound sales leads distributing them to inside sales.
  • Lead, train, and develop a team of customer service professionals focused on customer satisfaction.
  • Project manage marketing and product development professionals.
  • Assist in the creation of digital, video, audio and print content.
  • Track engagement across various platforms and make data-driven decisions.
  • Coordinate safety communications and training rollout company wide.
  • HR liaison between employees and corporate Communications Director
  • Demonstrated knowledge and proficiency with communications technologies
  • Understanding of copywriting, graphic design, layout, and publishing  
  • Working knowledge of content management systems, HTML coding, and digital graphics production  
  • Familiarity with social media platforms and social media marketing
  • Experience with search engine marketing, Google Analytics, and Google AdWords
  • Strong leadership track record  
  • Excellent verbal communication and presentation skills
  • Familiarity with Adobe Creative Cloud (Photoshop, InDesign, Premiere Pro)

WAYS TO APPLY: (choose one)

  • In person: Express Employment Professionals, 33 10th Avenue South, #130, Hopkins, MN  55343 between 9AM and 3PM,  Monday thru Friday
  • Email resume:  hopkinsmn@expresspros.com
  • Via our website: expresspros.com/hopkinsmn.  You must submit your application to the Hopkins, MN office.
  • Via our job app, #ExpressJobs
  • By telephone: (952) 933-1116

#HMN

Express Office: Hopkins (Minneapolis/St. Paul)
33 10th Avenue South
Suite 130
Hopkins, MN 55343
Email us
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