Customer Advocate and Inside Sales Manager

Located in Horseheads, NY, NY

Salary: $24-$31

Inside Sales & Customer Service Representative

Location: Horseheads, NY

We are looking for a motivated and organized Inside Sales & Customer Service Representative to manage customer relationships, process orders, and support daily sales and office operations. This position is a great fit for someone with strong customer service skills who enjoys sales, organization, and working with a team.

Responsibilities:

• Build and maintain relationships with existing customers and new prospects.

• Handle customer orders from order entry through shipping and invoicing.

• Serve as the main point of contact for customer questions, scheduling, and order issues.

• Identify sales opportunities and help grow existing accounts.

• Prepare quotes, track orders, and coordinate with production and engineering teams.

• Maintain customer records, correspondence, and order files.

• Assist with scheduling production orders and preparing required paperwork.

• Provide backup support for accounting, bookkeeping, accounts payable/receivable, and purchasing.

• Answer phones, greet visitors, and assist with general office duties.

Qualifications:

• Previous customer service, inside sales, or sales-related experience.

• Project management experience is a plus.

• Strong communication and relationship-building skills.

• Excellent organizational skills and attention to detail.

• Strong computer skills, including Microsoft Office and QuickBooks.

• Ability to multitask and work with different departments.

• Professional, dependable, and customer-focused.

Equal Opportunity Employer Statement

Express Employment Professionals is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, disability, genetic information, marital status, amnesty, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.

Job Type: Full-time

Work Location: In person

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