Production Manager
Located in Johnson City, TN
Salary: BOE
Immediate Opening for Production Manager
The Production Manager is responsible for a team of 10-20 Customer Solutions Specialists (CSSs), including monitoring and reporting their team’s performance on various company metrics. The role’s responsibilities include answering team members’ questions, monitoring the calls-holding queue, handling difficult cases, and taking in-bound calls to provide customer service when required.
The Production Manager is a supervisory role and a full-time position for which the schedule will be relatively set for a specific shift and will include weekend shifts. The schedule might include some variation in days and hours to assist with the company’s production management. The role reports to the Shift Lead.
Responsibilities
- Monitors team’s performance for their shift and makes recommendations on employee status (promotions, FT, PT, termination, re-hire etc.).
- Ensures and enforces adherence to various company policies, including the attendance policy, dress code policy, clean facility policy, etc.
- Analyzes reports to evaluate current and past performance for their team members.
- Engages with members relative to member complaints and escalations as needed.
- Communicate with team members regarding changes in company policies, procedures, and expectations.
- Identifies need for corrective actions or coaching/counselling and coordinates and assists with their execution.
- Maintains harmony among workers and resolves grievances, including the Shift Lead or Human Resources department as needed.
- Sends Team’s phone panel to Payroll and Human Resources daily to ensure that their team members’ timecards are entered correctly.
- Works directly with the Shift Lead.
- Communicate with Shift Lead regarding staffing needs.
- Any other job assignments as needed
Essential Functions
- Manage performance of their team’s floor production
- Work a flexible schedule, including over-night hours and weekends, to assist with production management and manager training
- Process reports on various performance metrics for individual Customer Solutions Specialists (CSSs) and their assigned team
- Maintain up to date performance, attendance, and adherence data for all team members
- Take dispatch phone calls when the need arises
- Utilization of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
- Be available for 24-hour contact as necessary. This includes, but is not limited to, nights, weekends, and holidays.
One Application = Hundreds of Opportunities
Not sure which position is the best fit? Apply anyway.
Express Employment Professionals partners with 150+ companies throughout East Tennessee and recruits for a wide variety of positions including:
- Manufacturing & Production
- Warehouse & Distribution
- Skilled Trades
- Administrative & Office Services
- Customer Service
- Accounting & Finance
- Professional & Management Roles
When you apply with Express, you're not applying for just one job. Our recruiters learn about your experience, schedule, and career goals and help match you with opportunities across our network of employers.
One Application = Hundreds of Opportunities.
Want to Get Your Foot in the Door Faster?
Express Employment Professionals is the hiring partner for all of the companies listed above. Many of our best opportunities move quickly, and the fastest way to get started is to visit our office in person and interview with a recruiter. We'll discuss your experience, review current openings, and help connect you with the right employer.
Apply Today
Call or Text Our Office
(423) 282-4672
Walk In Monday–Friday
Express Employment Professionals – Johnson City
178 W Springbrook Drive
Johnson City, TN 37604
Interview this week. Immediate openings available.
#3265TN
Express Office: Johnson City
178 West Springbrook Drive
Johnson City, TN 37604
Apply Now
