Inside Sales Representative

Located in Randolph, NY

Salary: 22-26

Express Employment Professionals is looking for a detail-oriented, proactive Inside Sales Representative for our Randolph, NY client. This role is a vital link between our customers and our operations, managing the complete lifecycle of a sale from initial prospecting through to successful delivery.

Key Responsibilities

• Customer Communication: Manage high volumes of inbound and outbound phone calls and emails with professionalism.
• Order Management: Accurately process customer and website orders into our system, ensuring all specifications and data are correctly logged.
• Production Coordination: Act as a liaison between manufacturing and shipping departments to ensure orders are fulfilled correctly and delivered on time.
• Sales Growth: Conduct customer prospecting to identify and qualify new business opportunities while nurturing existing client relationships.
• Post-Sale Support: Manage the "full circle" of customer care, including handling quality claims, processing returns, and resolving delivery issues.
• System Integrity: Maintain up-to-date and accurate records of all interactions and sales stages within the CRM.

 

QualificationsSkills

• Experience: Prior experience in a manufacturing or industrial environment is a major plus.
• Technical Savvy: Proficiency in CRM software and standard office technology (email, order entry systems).
• Detail-Oriented: Strong ability to multitask and manage complex order specifications without errors.
• Communication: Excellent interpersonal skills with the ability to empathize with and resolve customer concerns.

 

Schedule

• Hours: Monday through Friday, 8:00 AM – 4:30 PM.
• Pay: $22.00-$26.00

Six Ways To Apply: (choose one)

• Resumes may be emailed to jamestownny@expresspros.com
• Complete an online application on our website expresspros.com/JamestownNY/Job-Openings.aspx
• Call our Jamestown office 716-483-3844
• Visit our office 17 East Fourth Street, Jamestown, NY 14701
• Call our Fredonia office: 716-680-8070
• Visit our Fredonia office: 33 Church St 3rd Floor, Fredonia, NY 14063

Benefits of working with Express:

• Holiday pay
• Medical benefits
• 401K
• Training
• Scholarship opportunities

About Express Employment Professionals:

Express Employment Professionals specializes in a variety of industries, including Commercial/Manufacturing, Warehousing, Skilled Trades, Administrative, Human Resources, Accounting, Sales and Marketing and more. We are able to fill these needs through direct hire, contract-to-hire and contract opportunities. There is no fee to candidates for our service; we are a Human Resources Solution company assisting business in finding top talent. In 2025 we put over 5000 people to work in Chautauqua and surrounding Counties. Let us help you today! Learn more about our local office at our website: www.expresspros.com/jamestownny

For a complete listing of all open positions, visit www.expresspros.com/JamestownNY/Job-Openings.aspx

Jamestown Office:

17 East Fourth St

Jamestown, NY 14701

 

Fredonia Office:

33 Church ST 3rd Floor

Fredonia, NY 14063

 

 

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