Office Administrator/Dispatcher (AP171)

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Located in Pickering, ON

Salary: $22-26

Our client is looking for an Office Administrator/Dispatcher to join their team!

 

Benefits to you:

• Direct Hire (Permanent 6 Month Contract)
• Full-Time Hours
• Established company with over 36 years in business
• Supportive team that will provide clear direction
• Great team culture

Responsibilities:

• Coordinate and schedule daily activities for a team of field technicians for service deliveries
• Serve as the primary point of contact for customers, technicians, vendors, and suppliers
• Provide administrative support to management and field personnel
• Prepare service estimates and assist with project estimating activities
• Enter and update work orders while ensuring job statuses remain current and accurate
• Follow up on service recommendations and quotations
• Maintain customer files, work order records, service agreements, and related documentation
• Order parts, equipment, and materials required for service
• Process warranty claims and support warranty administration activities
• Manage purchase orders and maintain accurate purchasing records
• Generate service reports, purchase order reports, and operational summaries as required
• Deliver exceptional customer service while building and maintaining positive customer relationships
• Perform other tasks that may be assigned

Qualifications and Skills:

• 2+ years of Administrative, Dispatcher, Service Coordinator, or similar role
• Strong customer service and relationship management skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Strong organizational and time-management abilities
• Excellent problem-solving and decision-making skills
• Professional telephone manner and strong interpersonal skills

Bonus Qualifications:

• Experience within HVAC, mechanical services, construction, technical services, or related industries
• Experience reconciling invoices (asset)

Compensation and Hours:

• Monday to Friday: 8:30am to 5:00pm
• Pay Rate: $22-26 per hour

Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities. Applicants are advised that artificial intelligence tools may be used to support initial screening based on key words and minimum qualifications. Express provides reasonable accommodation throughout the recruitment process upon request. This posting and any associated applicant information will be retained for three years in accordance with provincial regulations.

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