Help Desk Technician

Located in Shreveport, LA

Salary: 40K-50K annually, DOE

Position: IT Help Desk Technician

Location: Shreveport, LA

Hours: M-F, 8a-5p, with occasional weekends on call

Pay: 40-50K Annually

 

We are seeking an entry-level IT Help Desk Technician to provide basic technical support to employees and assist with day-to-day IT operations. This individual will serve as the first point of contact for users experiencing technical issues, primarily handling incoming support calls, password resets, and basic troubleshooting.

 

The ideal candidate will have strong customer service and communication skills, a willingness to learn, and some familiarity with Microsoft 365. This is a great opportunity for someone looking to begin or grow their career in IT.

 

Key Responsibilities

• Answer incoming IT support calls and assist users with basic technical issues.
• Perform password resets and assist with account lockouts and login issues.
• Provide basic support for Microsoft 365 applications, including Outlook, Teams, and other Office applications.
• Assist users with basic troubleshooting for computer, software, and connectivity issues.
• Document support requests, issues, and resolutions in a ticketing system.
• Escalate more complex technical issues to the appropriate IT personnel.
• Provide friendly, professional, and timely customer service to employees.
• Follow established IT procedures and security protocols.

Required Qualifications

• Basic computer knowledge and troubleshooting skills.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to handle incoming calls and assist users in a professional manner.
• Strong attention to detail and willingness to learn.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Microsoft 365, including Outlook, Teams, Word, and Excel.
• Basic knowledge of Windows operating systems.
• Exposure to Active Directory or Microsoft Entra ID.
• Previous help desk, technical support, or customer service experience.
• IT-related education, coursework, or certifications (CompTIA A+ or similar).

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