Customer Service Representatives

Located in Edmonton, AB

Salary: $22–$25 per hour

An Edmonton client is seeking professional and customer-focused Customer Service Representatives to join their contact centre team for the busy holiday season.

Customer Service Representative Highlights:

• Act as the first point of contact for customers in a busy contact centre environment.

• Answer inbound calls regarding product cancellations, pricing, product specifications, and returns.

• Handle initial customer inquiries and route or escalate requests as needed.

• Manage approximately 50 inbound calls per day (high-end estimate; volume is not guaranteed).

• Respond to approximately 50 customer emails daily.

• Resolve approximately 25 customer support tickets per day.

• Accurately document all customer interactions in Freshdesk.

• Support the team during the busy holiday season.

Requirements:

• Strong verbal and written communication skills.

• Excellent customer service and problem-solving abilities.

• Ability to manage multiple customer inquiries in a fast-paced environment.

• Strong attention to detail and accurate documentation skills.

• Comfortable handling customer inquiries by phone, email, and ticketing systems.

• Ability to work independently and as part of a team.

• Previous customer service or contact centre experience is an asset.

Hours & Wage:

• Wage: $22–$25 per hour

• Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

• Employment Type: Temporary

About Us

Express Employment Professionals works with job seekers to help them find the right job based on their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, our Edmonton, AB, offices are ready to help you take the next step in your career. Express Employment Professionals has helped strong applicants build their careers since 1985. In 2025, our team put more than 2,871 associates to work in the greater Edmonton area. Express employs more than 556,000 people globally across more than 900 franchise locations worldwide.

Take the first step toward new career success; apply with Express today.

Fraud Alert

We have become aware of fraudulent employment opportunities being offered under the name of Express Employment Professionals/Specialized Recruiting Group by various international organizations or individuals. It is important to note that our company's policies and procedures do not charge candidates any fees, and all hiring processes include interviews. Any payment request would violate our business conduct standards and ethical practices. We do not offer employment through social media or chat platforms like WhatsApp. We take these scams very seriously and are working with the appropriate authorities to end them. We urge you to remain vigilant and report suspicious outreach to local authorities. If you have any concerns, please email us at Jobs.WestEdmontonAB@ExpressPros.com.

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