Customer Service Representative

Top Job

Located in Pittsburgh, PA

Salary: $22/hr.

Customer Service Representative

Location: Pittsburgh, PA
Position Type: Temp-to-Hire
Pay: $22.00/hr.
Schedule: Monday–Friday, 8:30 AM–4:30 PM

Job Summary

Express Employment Professionals is seeking a dependable Customer Service Representative for one of the leading garage door companies in the Pittsburgh area.

This is a fast-paced, high-volume phone position requiring strong communication, problem-solving, and customer resolution skills. The ideal candidate will be comfortable handling a variety of customer inquiries and personalities while remaining calm, professional, and solution-focused.

This role requires more than simply answering phones. Candidates must be able to ask the right questions, identify the reason for each call, determine the appropriate solution, and know when to resolve an issue or direct the customer to the appropriate team member.

Job Responsibilities

• Answer and manage a high volume of incoming customer calls.

• Ask follow-up questions to understand customer needs and identify the reason for each call.

• Resolve customer concerns when possible and appropriately direct or escalate calls when needed.

• Handle customer complaints and challenging conversations professionally.

• Schedule service appointments and dispatch field technicians.

• Communicate effectively with customers, technicians, and internal staff.

• Greet customers and assist with general office inquiries.

• Maintain timesheets, order materials, and perform general administrative duties.

Qualifications

• High school diploma or GED required.

• At least 1 year of customer service rep/call center or office experience preferred.

• Experience handling high-volume incoming calls 

• Strong communication, active listening, and problem-solving skills.

• Ability to ask follow-up questions, think independently, and take ownership of customer concerns.

• Comfortable handling challenging customer interactions while maintaining a professional and composed demeanor.

• Ability to work effectively with a variety of personalities and communication styles.

• Ability to multitask and work effectively in a fast-paced environment.

• Reliable attendance and punctuality.

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