Service Manager

Top Job

Located in Grand Rapids, MN

Salary: 60,000-$70,000/year

Service Manager

$60,000 - $70,000/year | Grand Rapids, MN

Express Employment Professionals is recruiting a Service Manager for a local company in the Grand Rapids area. We’re looking for an experienced, hands-on leader who can oversee a busy service department, support a team of technicians, and ensure customers receive timely, professional service from start to finish.

This position is ideal for someone who understands a mechanical service environment and is comfortable balancing customer needs, technician workloads, scheduling, and day-to-day department operations.

Responsibilities

• Oversee daily service department operations and workflow
• Schedule and prioritize service and repair work
• Assign jobs to technicians based on workload and skill level
• Communicate with customers regarding repairs, recommendations, costs, and completion timelines
• Review work orders and help ensure jobs are completed accurately and efficiently
• Support technicians with questions, troubleshooting, and job priorities
• Monitor open work and follow up on jobs to keep projects moving
• Address customer questions or service concerns professionally
• Maintain an organized, productive, and safety-focused work environment
• Work with other departments to coordinate customer and operational needs

Qualifications

• Previous service management, service writing/advising, shop leadership, or related experience
• Strong mechanical knowledge and understanding of repair/service operations
• Experience leading or coordinating technicians is preferred
• Strong customer service and communication skills
• Ability to organize schedules and manage multiple priorities
• Comfortable making decisions and resolving customer or workflow issues
• Dependable, organized, and able to take ownership of department performance
• Previous experience working around mechanical equipment, vehicles, or similar products is a plus

Schedule: Monday–Friday
Pay: Up to $70,000/year starting salary for the right candidate, based on experience and qualifications.

If you have a strong mechanical background and enjoy leading a team while providing excellent customer service, we want to hear from you!

Apply today with Express Employment Professionals!

Apply online at ExpressPros.com/GrandRapidsMN or email your resume with the job title to Jobs.BrainerdGrandRapidsMN@ExpressPros.com.

Questions? Contact 218-967-5669.

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102 3rd St. NE, Suite 100
Grand Rapids, MN 55744

At Express, we're committed to helping great people find great companies. When you work with Express, you'll have a dedicated Employment Specialist supporting you throughout the hiring process, and our services are always free to job seekers. Apply today and take the next step in your career!

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