Resident Service Coordinator

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Located in Essexville, MI

Salary: Up to $25.00/hour

Position Summary

We are seeking a dedicated, empathetic Resident Service Coordinator (RSC) to serve as an on-site advocate and liaison for our residents. The primary goal of this role is to assist elderly, disabled, or low-income residents in maintaining independent living, accessing community services, and building self-sufficiency.

1. Education & Experience

·        Education: A Bachelor of Social Work (BSW), Gerontology, Psychology, or Counseling degree is preferred. A general college degree is fully acceptable; candidates without a degree who possess equivalent, appropriate direct work experience may also qualify.

·        Work Experience: Minimum of 2 to 3 years of experience in social service delivery working directly with senior citizens, non-elderly people with disabilities, or low-income families.

·        Local Resource Knowledge: Demonstrated working knowledge of community-based supportive services, entitlement programs, and local service provider networks.

·        Core Competencies: Demonstrated ability to advocate, organize, problem-solve, and deliver positive outcomes for residents.

2. Mandatory HUD Training & Continuing Education

·        Initial Training: Must have completed—or be willing to complete within 12 months of hire—the statutory 36 hours of classroom/seminar training across HUD core subject areas (e.g., The Aging Process, Disability Services, Federal/State Eligibility Programs, Elder/Disability Legal Liability, Drug & Alcohol Abuse, and Mental Health Issues).

·        Ongoing Education: Must complete at least 12 hours of continuing education annually following the initial training period.

Key Duties & Responsibilities

·        Needs Assessment & Service Planning: Conduct formal intake assessments with residents to evaluate service needs and construct individual service plans.

·        Information & Referral: Connect residents with local agencies and public benefits (e.g., Medicare/Medicaid, SNAP, SSI/SSDI, home healthcare, transportation, and meal programs).

·        Case Management & Monitoring: Provide general case management, monitor delivered services, and perform follow-up evaluations to confirm resident needs are being met.

·        Educational & Wellness Programming: Organize on-site workshops, health fairs, and educational events to promote healthy aging, financial literacy, and community building.

·        Eviction Prevention Support: Work with residents facing tenancy challenges (e.g., housekeeping, lease violations, or financial hardship) to arrange supportive intervention services.

·        Community Network Building: Maintain an up-to-date directory of local service providers and build strategic partnerships with community organizations.

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