We are seeking a friendly, organized, and customer-focused Service Writer for one of our clients. The Service Writer serves as the primary point of contact between customers and the service department, ensuring an exceptional customer experience while coordinating repair and maintenance services.

Responsibilities

• Greet customers and accurately document service concerns.
• Schedule service appointments and manage workflow.
• Create and maintain repair orders and service documentation.
• Communicate repair recommendations, costs, and completion timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely repairs.
• Process invoices and collect payments.
• Follow up with customers regarding completed work and satisfaction.
• Maintain customer records and service history.
• Assist with warranty claims and service-related paperwork.

Qualifications

• Previous customer service, service advisor, or service writer experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data entry skills.
• Professional appearance and positive attitude.
• Strong organizational and problem-solving abilities.
• Experience with service management software is a plus.