Technical Account Manager

Top Job

Located in Madras, OR

Salary: Competitive comp & benefits!

Great opportunity to build your technical expertise and customer relationships with an established manufacturing organization!  Are you someone who enjoys solving problems, working with customers, and understanding how things are designed, manufactured, and brought to life? This is an exciting opportunity to join a well-established manufacturing company in a multifaceted role that combines technical customer support, project coordination, and account management.

As the Technical Account Manager, you will serve as a key resource for customers, helping them navigate product applications, technical specifications, project requirements, estimating, and order fulfillment. You'll work closely with engineering, production, and sales teams to ensure customer needs are understood and projects move smoothly from initial inquiry through delivery.

What You'll Get to Do!
Technical Customer Support & Account Management
•    Serve as a primary technical resource and point of contact for domestic customers, providing product information, technical guidance, and order support.
•    Develop a strong understanding of the company's products, manufacturing processes, industry regulations, certifications, and product applications.
•    Work with customers to understand project specifications, review architectural shop drawings, perform material takeoffs, and develop accurate project quotes.
•    Help customers identify appropriate product solutions based on their project requirements and application needs.
•    Build and maintain strong customer relationships through responsive communication, follow-through, and problem-solving.
•    Coordinate customer orders from initial inquiry and order entry through production scheduling and shipment.
•    Assist international sales staff with technical inquiries, order coordination, and export shipping as needed.
Project & Production Coordination
•    Collaborate with engineering, production, and management to establish project schedules, estimate timelines, and coordinate customer delivery expectations.
•    Work with production to determine manufacturing requirements, material availability, and anticipated ship dates.
•    Become proficient in the company's ERP/MRP, order entry, order tracking, sales, and shipping systems.
•    Coordinate internal financial transactions and customer-related requirements with the Financial Controller.
•    Help identify opportunities to improve processes, enhance customer service, and increase production efficiency.
Product Knowledge, Technical Development & Quality
•    Develop an in-depth understanding of product costing, pricing models, manufacturing capabilities, and competitive offerings.
•    Support product testing, full-scale certification testing, and evaluations.
•    Assist with maintaining industry approvals, certification requirements, external audits, and internal quality programs.
•    Work with the technical team to advance product approvals and certifications that support customer applications.
•    Contribute to research and development initiatives, new product introductions, process improvements, and equipment implementation.
•    Assist with maintaining and enhancing technical documentation, product manuals, sales literature, and website content.
Sales & Business Development
•    Support domestic sales activities, including order writing, order entry, pricing, and project quoting.
•    Develop an understanding of customer needs and identify opportunities to expand existing accounts and develop new business.
•    Participate in developing sales budgets, forecasts, and business objectives.
•    Help negotiate effective transactions that create mutually beneficial outcomes for the company and its customers.
•    Understand the competitive landscape and communicate the value and advantages of the company's products.

What You Bring to the Team
•    Experience or familiarity with construction, manufacturing, engineering, building products, or a related industry is a plus.
•    Strong customer service and relationship-building skills with the ability to communicate technical information clearly.
•    Excellent verbal and written communication skills.
•    Strong organizational skills and attention to detail, with the ability to coordinate multiple projects and priorities.
•    Strong mathematical and calculation skills.
•    Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
•    Familiarity with AutoCAD or SolidWorks is a plus.
•    Ability to learn technical products, manufacturing processes, and industry standards.
•    Self-directed and motivated, with strong problem-solving skills and a willingness to take initiative.
•    Enjoy working in a smaller, collaborative company environment where teamwork, flexibility, and a hands-on approach are important.

This is a fully onsite role based in Jefferson County, Oregon. 

To Apply:  For confidential consideration, please submit resume to karen.turner@expresspros.com  

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