Resident Manager

Located in Long Island City, NY

Resident Manager – Luxury Residential Building

Location: Long Island City, NY

Schedule: 9:00 am – 6:00 pm Monday – Friday, must be on call for emergencies 24/7.

We are seeking an experienced Resident Manager to oversee the daily operations of a luxury apartment community. The ideal candidate will have a strong hospitality background, exceptional resident service skills, and hands-on experience managing maintenance, engineering, and building systems.

Key Responsibilities:

• Lead day-to-day property operations and deliver an exceptional resident experience.
• Supervise maintenance, engineering, and building staff.
• Oversee HVAC, electrical, plumbing, fire/life safety, and other critical building systems.
• Coordinate preventive maintenance, repairs, and vendor relationships.
• Ensure building safety, cleanliness, compliance, and operational excellence.
• Respond to resident concerns and maintain high service standards.
• Serve as the primary emergency contact and be available 24/7 for emergency response.

Qualifications:

• 5+ years of luxury residential, hotel, hospitality, or property management experience.
• Strong knowledge of building operations, maintenance, and engineering systems.
• Proven leadership and team management skills.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to effectively manage emergencies and make sound decisions under pressure.

This role is ideal for a hands-on professional who can combine luxury hospitality service with technical building operations expertise.

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