Consumer Care Representative

Do you enjoy helping customers and solving problems? We are seeking a Customer Care Representative to provide exceptional support to consumers throughout the United States and Canada.

Key Responsibilities:

• Respond to customer inquiries via phone, email, website, and other communication channels
• Assist with product information, order processing, promotions, and general support
• Research and resolve customer concerns in a professional and timely manner
• Coordinate with internal teams regarding orders, replacements, refunds, and deliveries
• Accurately maintain customer records and case documentation in CRM systems
• Provide guidance and support on CRM best practices, including user training and onboarding
• Document interactions and escalate complex issues when necessary

Qualifications:

• Previous customer service, consumer relations, or call center experience preferred
• Strong communication, problem-solving, and organizational skills
• Experience with CRM software (HubSpot experience a plus)
• Proficient with Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment

What You'll Bring:

• Positive, customer-focused attitude
• Strong attention to detail
• Ability to work independently and collaboratively
• Commitment to delivering outstanding customer experiences

Full Time Opportunity, Monday-Friday

8-5pm

Please call 727-712-0607 and ask for Stephanie