Director of First Impressions

Located in Newnan, GA

Salary: $18

1. Management of all aspects of service tickets – although the admin will create most tickets the overall management falls directly on the Director of First Impressions.  

2. Dispatch/Scheduling – The ability to schedule onsite and remote sessions in a manner that allows the office to continually progress forward without being shorthanded or inconveniencing the client.  

3. Oversight of 7 technicians and 1 Admin – In a fast paced, constantly changing, environment. Communications with staff to ensure that the technicians have everything needed for appointments, clients are receiving up to date information, onsite support, scheduling needs, and just overall support of any kind. 

4. Client Relations advocate - structuring services based on level of emergency, client contract, escalations, and the timeline of requests submitted

5. Account Management of 125+ reoccurring clients and additional break fix accounts. 

6. Hardware – The overall control of all hardware setup and installation.   

7. Proficiency in Outlook.  Aptitude to learn Autotask (Accounts/ticketing system) and other in-house software.   Excel and other standard programs are also utilized.  

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