Customer Service Representative

Located in Luxemburg, WI

Salary: $18.50

Customer Service Representative

Position Summary:

The Customer Service Representative manages order processing, customer accounts, and internal coordination to ensure accurate and timely order fulfillment while maintaining high standards of customer service, quality, and communication.

Key Responsibilities:

• Process customer orders, changes, confirmations, and status updates.
• Gather quote information and collaborate with estimating to ensure accuracy.
• Maintain customer relationships through clear communication and timely issue resolution.
• Keep customer records, preferences, and account information current.
• Answer incoming calls, address inquiries, and route requests appropriately.
• Coordinate shipments of samples and marketing materials.
• Work with internal departments to support accurate, on-time order fulfillment.
• Identify and communicate potential order or account issues.
• Follow company, food safety, quality, and GMP standards.

 

Qualifications:

• Ability to manage multiple priorities while maintaining accuracy.
• Strong verbal and written communication skills.
• Excellent organizational, problem-solving, and time-management skills
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• 1–2 years of customer service experience preferred.

 

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