Technical Customer Care Specialist II

Located in McAllen, TX

Salary: 20.00 per hour

NOW HIRING: Technical Customer Care Specialist II

WORK FROM HOME | $20.00 PER HOUR

Start Date: November 9, 2026

Work Location: Remote / Work From Home

Schedule: Monday – Saturday, between 6:00 AM – 6:00 PM

Required Equipment & Experience:

• Must have experience with Salesforce or CRM case logging systems.
• Must have experience with Genesys PureCloud or similar call distribution systems.
• Must have experience using SQL or XML to investigate and troubleshoot technical issues.
• Must own a reliable desktop/laptop computer and have your own headset.
• Laptops cannot be Apple Mac computers. Windows-compatible computers only.
• Must have a hardwired Ethernet connection. Wi-Fi or wireless connections are NOT accepted.
• Must be able to successfully pass a computer system scan to verify equipment compatibility and technical requirements.

 

Job Description

We are seeking an experienced Technical Customer Care Specialist II to provide technical assistance and customer support remotely. Candidates must have previous technical support experience, strong computer skills, and the ability to troubleshoot and resolve customer issues.

 

Job Responsibilities

• Handle incoming technical support calls and customer requests.
• Respond to customer inquiries by phone and online.
• Troubleshoot technical issues involving hardware, software, and user access.
• Research customer concerns and identify appropriate solutions.
• Escalate complex technical issues to the appropriate departments.
• Document customer inquiries, case updates, and resolutions.
• Follow up with customers to ensure issues are resolved.
• Provide guidance regarding products, services, and operating procedures.
• Work with internal departments to resolve customer concerns.

Additional Required Qualifications:

• Must have previous experience in technical customer support or a related position.
• High School Diploma/GED and 3 years of experience; OR a degree/certification beyond high school and 1 year of experience; OR 5 years of relevant experience.
• Must have reliable high-speed internet service.
• Excellent verbal and written communication skills.
• Strong technical troubleshooting and problem-solving abilities.
• Must be dependable, reliable, and able to work independently.

 

HOW TO APPLY

• Interested candidates must meet all qualifications and have the required computer equipment and internet setup.
• For immediate assistance, please give us a call as soon as possible 956-664-9675 ext. 158 to speak with Michelle Rodriguez or Perla Guerrero to discuss this opportunity and begin the application process. We are looking to fill this position quickly!

 

#McAllen

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