Service & Billing Administrator

Located in Medford, OR

Salary: $18-$22

Service and Billing Administrator 

Express Employment Professionals is looking for a Service & Billing Administrator for a local copier repair company. 

 Key Responsibilities:

 Service billing

• Ensure all periodic cycle billing is invoiced on time via mail or email and released from billing queue daily
• Use auto generated meters or contact client for meter provision
• Distribute statements to all clients with open balances more than 30 days
• Process client credit memos when requested
• Manage all open accounts
• Perform collection calls when warranted
• Place clients on credit/service hold if open balances exceed 60 days
• Prepare A/R aging report and discuss with management weekly
• Process daily receipts (checks and credit card payments) and apply to open accounts.
• Communicate with clients when needed if discrepancies arise
• Invoice all chargeable (CH-1) service invoices and IT calls
• Print and/or email all invoices

Contract management

• Set up new service contracts in e-automate (EA) within 3 business days of delivery for all assigned transactions
• End contracts for removed machines within 3 business days of equipment removal
• Create and maintain customer files with complete deal packs
• Set up all maintenance agreements with built in escalators at inception
• Set up all maintenance contracts with the ability to add additional equipment and allow for proration when/if needed

Service dispatch

• Share service call entry duties
• Perform service call technician assignment
• Close and bill completed calls

Purchasing

• Assist with parts and supply ordering when needed
• Enter received items into E/A when needed

General duties

• Act as backup on incoming calls
• Enter supply orders into E/A

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