Member Solutions Insurance Specialist

Located in Medford, OR

Salary: $23.92-$29.90

Position Summary

This is a temporary, full-time opportunity expected to last through mid-February 2027. The Member Solutions Insurance Specialist performs a variety of administrative and clerical duties related to collateral protection insurance, mortgage insurance tracking, loan payments, collections, and monthly charge-off processing. This position communicates with members and insurance providers to verify insurance coverage, resolve insurance-related issues, process financial transactions, and provide administrative support to the Member Solutions team.

The ideal candidate is detail-oriented, organized, professional, and capable of handling sensitive financial information while maintaining positive member relationships. The wage range is $23.92-$29.90

Essential Duties and Responsibilities

• Collateral Protection Insurance: Manage collateral protection insurance programs, including insurance notices, member communications, and follow-up with members and insurance agents to obtain proof of coverage. Investigate and resolve insurance cancellations and coverage issues.

• Payment Processing: Post payments to loans, Visa accounts, and share accounts. Process bankruptcy payments, payments on charged-off loans, and loan payoffs.

• Account Management: Manage consumer credit counseling accounts and related disbursements. Assist with delinquent accounts and ensure payments and account adjustments are processed accurately.

• Member Communication: Answer incoming phone calls, respond to correspondence, provide general account information, and assist with resolving member concerns. Direct complex questions or issues to the appropriate team members.

• Administrative Support: Assist the Member Solutions team with filing, mailing correspondence, data entry, account corrections, loan changes, report preparation, and other administrative duties as needed.

• Charge-Off Processing: Coordinate the monthly processing of approved loan charge-offs.

• Delinquency Support: Distribute delinquency and late-payment notices and transfer funds when appropriate or requested.

• Additional Responsibilities: Perform other duties as assigned to support departmental operations and organizational goals.

Qualifications

Education

• High school diploma or GED required.

Experience

• One to three years of related administrative, financial services, insurance, collections, or customer service experience preferred.

• Experience with collateral protection insurance is a plus.

Required Skills and Abilities

• Strong attention to detail and accuracy when processing financial transactions and entering data.

• Excellent verbal, written, and telephone communication skills.

• Proficiency with Microsoft Office applications, including Word and Excel.

• Strong computer skills and the ability to learn new software systems and processes.

• Ability to manage multiple priorities, organize workflow, and meet deadlines.

• Strong problem-solving skills and the ability to identify and resolve discrepancies.

• Professional demeanor and the ability to handle confidential and sensitive information appropriately.

• Excellent customer service and relationship-building skills.

• Ability to work independently while contributing to a collaborative team environment.

• Ability to follow established policies, procedures, and applicable regulations.

Work Environment and Physical Requirements

• Primarily office-based work in a professional environment.

• Ability to sit or stand for extended periods.

• Frequent computer use and repetitive hand, wrist, and finger movements.

• Ability to communicate effectively in person and over the telephone.

• Close visual attention required for reviewing documents, entering data, and analyzing information.

• Ability to occasionally lift or move objects weighing up to 30 pounds.

• Occasional overtime may be required.

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