Schedule: Full-Time
Pay: $60,000 - $70,000 / year
Position Summary
We are seeking a detail-oriented Customer Operations Analyst to support daily logistics, transportation, and customer service operations. This role serves as a key liaison between customers, carriers, warehouses, and internal teams to ensure shipments are processed accurately, delivered on time, and meet customer expectations. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and is committed to providing exceptional customer support.
Responsibilities
- Monitor and manage customer orders from receipt through delivery.
- Coordinate shipment scheduling with carriers, warehouses, and customers.
- Track freight movements and proactively communicate shipment status updates.
- Investigate and resolve transportation, inventory, and order discrepancies.
- Analyze operational data and prepare reports on service performance, delivery metrics, and customer trends.
- Maintain accurate order, inventory, and shipment records within transportation and warehouse management systems.
- Process customer requests, updates, and changes while ensuring timely resolution.
- Collaborate with operations, transportation, purchasing, and customer service teams to improve workflow efficiency.
- Identify service issues and recommend process improvements to enhance customer satisfaction.
- Assist with inventory reconciliation, freight claims, and documentation management.
- Generate reports and maintain key performance indicators (KPIs) related to service levels and operational performance.
- Ensure compliance with company policies, customer requirements, and operational procedures.
- Support continuous improvement initiatives focused on efficiency, accuracy, and customer experience.
Qualifications
- Previous experience in logistics, supply chain, transportation, customer service, or operations coordination preferred.
- Strong analytical and problem-solving abilities.
- Proficiency with Microsoft Excel, including data analysis and reporting functions.
- Experience with ERP, WMS, TMS, or other operational software is preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work independently and collaboratively in a team environment.
- High attention to detail and commitment to accuracy.
Preferred Skills
- Experience coordinating domestic or international shipments.
- Knowledge of transportation and supply chain processes.
- Ability to interpret operational data and develop actionable recommendations.
- Experience handling customer escalations and resolving service-related concerns.
- Advanced Excel skills including pivot tables, formulas, and reporting.
Benefits of Working with Express
- Personalized job matching and interview prep
- No fees for you, ever!
- Quick hiring process
- 2026 Best of Staffing Award winner
Apply NOW Using Any of the Options Below:
Quick Apply Here
Text "Analyst" to 804-261-4170 or call Taijah with Express Employment Professionals at 804-302-6699
Visit Our Office: 2120 Staples Mill Road Ste 301, Richmond, VA 23230
Why Trust Express..
Serving local job seekers since 1996, Express works with hundreds of companies throughout the Ashland and Richmond (West End) area. We are locally owned and operated with more than 60 years of combined experience helping people. Our recruiting team is here to connect you with job opportunities that fit your experience and goals, while supporting you throughout the hiring process.
Your privacy matters. Express will never request sensitive personal information before an interview or through text messages or social media. If you have questions about a job opportunity or want to confirm that a communication is legitimate, please call us at 804-261-4170.
