Customer Service/Inside Sales

Located in Chatsworth, CA

Salary: $20hr to $24hr DOE

Customer Service/Inside Sales

Chatsworth, CA

Full time – Temp to hire

Monday thru Friday – 5:30am to 3:30pm

$20hr to $24hr depending on experience.

Building material supply company serving local contractors, builders, and other construction professionals throughout California and Nevada is seeking Customer Service/Inside Sales people to join their team in Chatsworth.

Summary: To focus on creating and maintaining superior customer service, both externally and internally by processing orders for products received from customers or from company employee by performing the following duties.

Responsibilities:

• Processes incoming orders to customer order specifications, relays changes and addresses concerns until
• customer satisfaction is fully achieved.
• Interface with branches and outside sales by providing customer-order quotes, ship dates and order status.
• Use product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any
• additional information needed by customer.
• Advise customer if the order is close to the current dollar discount and inquires if they would like to take
• advantage of the discount by adding on to the order.
• Maintain daily “open order” report to monitor sales status and provide feedback to sales and management.
• Expedite order by monitoring both current and inbound inventory levels against existing orders.
• Writes or types order form, or enters data into computer, to determine total cost for customer.
• Prints shipment documents and forwards to the Customer Service Manager for review.
• Follow up on orders to ensure delivery by specified dates.
• Compute price, discount, sales representative's commission, and shipping charges as required.
• Prepare invoices and shipping documents such as export papers, commercial invoices.
• Check shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.

Qualifications:

• At a minimum, a High School diploma plus some advanced education/training or equivalent combination of
• education and experience.
• Must possess extensive experience (at least 3-5 years) in customer service/inside sales.
• Must be friendly, clear speaking and have the ability to work with patience and courtesy in customer relations.
• Must have computer efficiency including Microsoft Excel, Excel, Access, Outlook, SAP.
• Must be familiar with all product lines and customer base.
• Must be familiar with the data works system and be able to input and retrieve data.
• Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.

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