International Logistics & Customer Service Coordinator

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Located in Lake Bluff, IL

Salary: $25-29/hour

We are seeking a highly organized and detail-oriented International Logistics & Customer Service Coordinator to manage customer orders and international shipments from order entry through final delivery. This role serves as a key liaison between customers, suppliers, freight providers, and internal teams to ensure orders are processed accurately, production schedules are monitored, and shipments arrive on time.

 

The ideal candidate is proactive, highly organized, and customer-focused, with the ability to effectively manage multiple priorities in a fast-paced environment. They are comfortable coordinating with various stakeholders, solving logistics challenges, and ensuring a positive customer experience throughout the order and delivery process.

 

• Schedule: Monday-Friday, 8:00 AM - 4:30 PM (flexible to 9:00 AM - 5:00 PM)
• Pay Rate: $25.00 - $29.00 per hour, based on experience
• Employment Type: Direct Hire

 

Key Responsibilities

• Enter and manage customer orders through partner supplier systems.
• Coordinate international shipments from production through final delivery.
• Monitor production schedules and follow up on order readiness and expected ship dates.
• Communicate shipment status, delivery updates, delays, and schedule changes to customers.
• Maintain regular communication with suppliers regarding orders, production timelines, shipping schedules, and documentation requirements.
• Prepare and coordinate international shipping documents, including commercial invoices, packing lists, Bills of Lading, and other required paperwork.
• Partner with freight forwarders, carriers, customs brokers, suppliers, and customers to resolve shipping and documentation issues.
• Maintain accurate records of orders, shipments, customer communications, and supporting documentation.
• Provide sales and management teams with order status and shipment updates.

 

Qualifications

• At least 3 years of experience in international logistics, customer service, order management, supply chain, or a related field preferred.
• Strong organizational and multitasking skills with the ability to manage multiple orders and shipments simultaneously.
• Excellent attention to detail and follow-through.
• Strong written and verbal communication skills.
• Ability to interact professionally with customers, suppliers, freight providers, and business partners.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Familiarity with international shipping documentation and logistics terminology is a plus.
• Bilingual/Spanish is a plus

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