Case Manager

Located in Lafayette, IN

Salary: $25/hour

JOB PURPOSE

Case management is a collaborative process that investigates, assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet a client’s basic needs as described in Fairfield Township’s Standards. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes.

 

ROLES AND RESPONSIBILITIES

• Interview clients seeking housing, utilities, food, medical or burial assistance 
• Investigate documentation received and evaluate validity
• Initiate appropriate investigative phone calls, faxes, and complete research as it applies to each client’s case (utility companies, legal history, banks, nonprofit agencies, community resources, employers, family, friends/acquaintances, landlords, child support or any other applicable source)
• Complete accurate date entry in Tom’s Web or other software for intakes, appointments, and assistance determinations
• Maintain case notes for each client’s file that includes details of the interview and investigative results
• Make community and benefit referrals as they pertain to each client’s circumstance
• Adhere to Indiana Code and Fairfield Township Standards with every client. Consult with Trustee on an as needed basis with special circumstances or questions
• Assign discretionary workfare to clients as it applies to each individual’s case
• Create a rapport with clients that include accountability, professional boundaries, and timely processing of assistance requests
• Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Office experience and/or Post-Secondary Education.
• Ability to come to work on time and on a regular basis.
• Experience working with persons in crisis and high-risk populations
• Extensive software skills are required, including but not limited to, Microsoft Word and Excel as well as internet research abilities
• Knowledge of community resources and ability to make appropriate referrals
• Listening and documentation skills
• Ability to motivate others towards achieving goals
• Excellent written and verbal communication skills, ability to establish rapport
• Ability to work independently with strong sense of focus, task oriented, and a clear sense of professional boundaries
• Ability be autonomous, multitask, complete work with little supervision and maintain professional ethics
• Ability to treat client and colleagues with respect, dignity, and courtesy at all times
• Ability to lift 50 lbs

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