Appliance Scheduler

Located in Medford, OR

Salary: $18-$20

Express Employment Professionals is searching for an Appliance/ Maintenance scheduler. The ideal candidate is a quick learner who can retain information, adapt to changing priorities, and work efficiently in a fast-paced environment while maintaining accuracy. Strong communication, customer service, multitasking, and teamwork skills are essential. This individual will work closely with the maintenance team to improve workflow, maintain clear communication, and ensure daily operations run smoothly. This is a full time position, Monday-Friday 8am to 5pm. The wage range is $18-$20 an hour. 

Key Responsibilities

Service Coordination & Scheduling

• Schedule and coordinate service appointments for appliance repair technicians.

• Support scheduling and administrative needs for a team of approximately 12–13 maintenance technicians.

• Answer incoming phone calls, respond to customer inquiries, and provide professional customer service.

• Communicate scheduling updates, service needs, and changes to technicians and internal team members.

• Help maintain an organized and efficient daily workflow.

Invoicing & Administrative Support

• Prepare and process daily invoices accurately and in a timely manner.

• Issue and track purchase order (PO) numbers for technicians.

• Receive and process customer payments.

• Prepare and submit warranty repair invoices.

• Maintain accurate records and ensure administrative tasks are completed efficiently.

Software & Maintenance Support

• Use Housecall Pro to manage appliance service scheduling, invoicing, payments, and warranty-related billing.

• Use Jobber to support maintenance scheduling, administrative tasks, and day-to-day operations.

• Work closely with the maintenance team to keep information organized and ensure tasks are completed accurately.

• Learn new processes and responsibilities as needed to support business operations.

• Assist with documenting standard operating procedures (SOPs) and improving administrative workflows.

Communication & Teamwork

• Maintain consistent communication with the maintenance team to ensure everyone stays informed and aligned.

• Work closely with the maintenance lead to prioritize tasks and provide dependable administrative support.

• Collaborate with team members to balance workloads, resolve scheduling issues, and address changing priorities.

• Take initiative, follow through on assigned responsibilities, and help identify opportunities to improve efficiency.

Qualifications

• Previous experience in administrative support, scheduling, dispatching, customer service, or office coordination preferred.

• Strong computer skills and the ability to learn and navigate multiple software systems.

• Experience with Housecall Pro, Jobber, or similar service management software is a plus.

• Excellent organizational skills and strong attention to detail.

• Ability to retain information, learn new procedures, and apply training consistently.

• Ability to multitask, shift between priorities quickly, and remain productive in a fast-paced environment.

• Strong verbal and written communication skills.

• Professional phone etiquette and a customer-focused approach.

• Dependable, proactive, and able to work both independently and as part of a team.

• Ability to maintain accuracy while working efficiently under time-sensitive conditions.

 

Apply Now