Housing Choice Voucher (HCV)  Housing Technician

POSITION SUMMARY

The Housing Choice Voucher (HCV) Lead Housing Technician administers and supports multiple Housing Choice Voucher programs, overseeing program operations, participant services, and effective utilization of available funding and voucher allocations.

Responsibilities include maintaining a caseload of Housing Choice Voucher participants and providing oversight of overall program operations to ensure compliance, efficiency, and maximum utilization of program and budget authority. The Lead Housing Technician works directly with applicants, property owners, vendors, social service agencies, other housing authorities, and government agencies.

The HCV team includes housing technicians, housing coordinators, a Family Self-Sufficiency Coordinator, and administrative support staff.

WORK DESCRIPTION

The duties listed below are representative and are not intended to be all-inclusive. Responsibilities may be modified through additions, deletions, or changes as needed to support organizational goals and operational requirements.

• Administer and maintain a caseload of Housing Choice Voucher participants, including assisting clients with applications, interim changes, and annual recertification paperwork.
• Complete housing-related documentation accurately and in a timely manner using housing management software.
• Submit required program records, troubleshoot reporting errors, and complete reports required by the U.S. Department of Housing and Urban Development (HUD).
• Run monthly income and eligibility verification reports and maintain records of deceased tenant reports, multiple subsidy reports, and income discrepancy reports. Identify issues and follow through on necessary corrective actions.
• Prepare correspondence, notices, and form letters related to program administration, including notices of termination and program violations.
• Coordinate with the Family Self-Sufficiency Coordinator to ensure timely and accurate submission of required program data.
• Monitor, interpret, and implement changes in federal regulations and applicable state and local laws affecting the Housing Choice Voucher program. Consult with supervisors when legal or regulatory interpretation is unclear. Ensure the HCV Administrative Plan remains compliant and current.
• Develop and maintain reports to monitor task completion and support strong program performance and compliance.
• Work with financial management staff to anticipate program activity, issue vouchers, and maintain maximum utilization of authorized voucher allocations. Maintain and update required HUD planning tools and tracking spreadsheets monthly.
• Coordinate with accounting staff to ensure Housing Assistance Payments (HAP) and Utility Allowance Payments (UAP) are accurate and processed promptly.
• Assist with screening new voucher holders and conducting briefings for new participants and individuals transferring into the agency's service area.
• Respond promptly and professionally to inquiries and complaints from applicants, program participants, and landlords.
• Track program activity, including voucher turnover, transfers, portability, and new contracts, and prepare monthly status reports.
• Maintain custody of program files and ensure participant records are organized, complete, and audit-ready according to established deadlines and requirements.
• Review and maintain tenant files in accordance with applicable record-retention policies, including removing or archiving outdated documentation as appropriate.
• Attend training sessions, conferences, and seminars to stay current on program requirements, regulatory changes, and operational best practices.
• Oversee coordination of Housing Quality Standards (HQS) inspections for the Housing Choice Voucher program.
• Conduct HQS inspections and quality-control inspections as needed.
• Maintain effective working relationships with HUD representatives, state agencies, property managers, and community partners. Represent the organization in community activities and professional industry organizations.
• Provide excellent customer service to participants, landlords, coworkers, clients, and vendors.

Education and Experience

• A bachelor's degree in management, public administration, social work, or a related field is highly preferred.
• An associate degree is required.
• A minimum of four years of experience administering a Housing Choice Voucher program is preferred.
• An equivalent combination of relevant education and experience may be considered in place of minimum requirements.

Required Skills

• Positive attitude and strong work ethic.
• Experience working in a goal-oriented and performance-driven environment.
• Ability to work independently, take initiative, and manage responsibilities effectively.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and accuracy.
• Strong interpersonal skills and ability to collaborate effectively with a team.
• Excellent verbal and written communication skills.
• Conflict-resolution and mediation skills.
• Ability to maintain efficiency and accuracy under deadlines and frequent interruptions.
• Professional judgment and the ability to represent the organization positively.
• Understanding of the cultural and socioeconomic characteristics of the population served and appropriate client-service practices.
• Customer-service orientation and a genuine commitment to assisting program participants.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat, and related computer applications.

Desired Skills

• Professional certification in the field, such as Housing Choice Voucher Specialist, Certified Voucher Specialist, Certified Specialist of Occupancy, or Certified Specialist of Eligibility and Calculation for Housing Choice Vouchers.
• Interest in continued professional development and career growth.
• Familiarity with housing management software.
• Knowledge of federal, state, and local policies affecting Housing Choice Voucher programs.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS

Must be physically able to perform work-related errands that may involve walking short distances. A valid driver's license, personal vehicle, and appropriate automobile insurance coverage are required. Employees may be required to use their personal vehicles for work-related travel and will receive mileage reimbursement in accordance with established policies.

Salary: $28- 31/hr based on qualifications and experience.

This is a full-time, hourly position offering a competitive compensation and benefits package, which may include:

• Medical and dental insurance, with a substantial portion of premiums paid by the employer.
• Optional vision coverage.
• Employer-paid long-term disability insurance.
• Retirement plan with employer contributions or matching.
• Access to supplemental insurance options.