Service/Sales Coordinator

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Located in Westminster, MD

Salary: $23/hr-$28/hr

Hours: Monday through Friday. 7am-3:30pm or 7:30am-4pm. (Half Hour Lunch)

DESCRIPTION:

Job Responsibilities

  • Technician Coordination
    • Schedule and assign technicians to service jobs and site visits.
    • Communicate job requirements and ensure technicians have the necessary materials and information.
    • Double-check parts are pulled correctly and coordinate where parts should be delivered.
    • Create and update calendar invites, including location of parts and job details.
    • Handle appointment cancellations, rescheduling, and customer updates on ongoing services.
  • Order Entry & Materials Management
    • Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
    • Build bills of materials for each job, generating supplier purchase orders.
    • Evaluate technician submitted cases for follow up and quoting to customers.
    • Request vendor part numbers and pricing; manage service quotes and revisions.
    • Work with warehouse and shipping teams to stage materials for upcoming jobs and process returns.
    • Manage warranties and coordinate with vendors for claims.
  • Customer & Team Communication
    • Serve as the first point of contact for incoming service requests (calls, emails, web, sales).
    • Correspond with customers and suppliers to address any after-shipment issues (damaged/lost material, pricing discrepancies, returns).
    • Provide accurate delivery information regarding open or past due orders.
    • Coordinate with customers for site visits, machine information, and run times.
    • Collaborate with PennAir and other teams for joint installations and service projects.
  • Documentation & Systems
    • Enter new equipment and customer information into ERP systems (e.g., Acumatica).
    • Maintain detailed records of communications, work orders, labor efficiency, and oil/air sample documentation.
    • Organize checklists for equipment and ensure compliance with company procedures.

Requirements

  • 5+ years in field service support, preferably in compressor maintenance or industrial service
  • Readily picks up the phone to address questions, clarify requirements, and resolve challenges with both techs and customers
  • Strong technical aptitude and willingness to gain deep knowledge of service work, suppliers, and products
  • Experience entering and managing orders for parts/components in an ERP system (Acumatica preferred)
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Excellent written and oral communication skills; highly outgoing and assertive
  • Ability to multi-task, prioritize, and manage time in a fast-paced environment
  • Detail-oriented, organized, and able to work under pressure
  • Team player with a proactive approach to problem-solving

How to Apply
Call today to schedule a phone interview: 717-718-4473
Email your resume: jobs.yorkpa@expresspros.com
Apply online: www.expresspros.com/yorkpa
Visit us: 2210 East Market Street, York, PA 17402

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.  Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals including Administrative, Commercial, and Professional positions. 

ASSOCIATE PROGRAMS AND BENEFITS Check with your local Express office about the availability of the following programs (not all programs are available in all locations):

·         Holiday Pay (available only at certain locations)

·         Health Insurance that meets Affordable Care Act standards.

·         Dental Insurance

·         Vision Insurance

·         Short Term Disability

·         Life Insurance

·         401(k)

·         Direct Deposit

·         Referral Bonuses

·         Vacation Pay (available only at certain locations)

·         EAP (Employee Assistance Program)

Additional information about the programs offered at your location may be included in this handbook as separate material.

For a complete listing of all open positions, visit.  https://www.expresspros.com/yorkpa/

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Express Office: York
2210 East Market Street
York, PA 17402
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