Customer Service-Direct Hire

Located in Tinton Falls, NJ

Salary: 55-60k

$50-60K Salary

Customer Service Representative / Administrative Support
Location: Freehold, NJ
Position: Full-Time
Hours: Monday–Friday, 7:30 AM–4:00 PM Flexible

We are looking for a dependable, organized, and versatile Customer Service Representative 

This position is a great fit for someone who enjoys working with customers and sales reps. Customer service dedicated to one sales rep will be the primary responsibility, but this role will also assist with Accounts Receivable for the same assigned sales rep and customer service for other customers as needed.

We are looking for a team player who is willing to learn, take initiative, and help keep things moving.

Responsibilities
•       Provide friendly and professional customer service by phone and email to customers and sales reps
        Help your assigned sales rep complete tasks like quotes, orders, creating meetings in outlook and teams
•       Assist customers with orders, product questions, pricing, availability, and general inquiries
•       Enter and process customer orders accurately
•       Follow up on orders and help resolve customer service issues
        Build new items as needed
•       Maintain accurate records and organized files
•       Help with special projects and other administrative duties as needed
•       Manage AR for one primary sales rep including following up on delinquent payments    

 

What We're Looking For
•       Previous customer service or office experience required
        Previous experience with Teams and Microsoft Dynamics a PLUS
•       Strong communication and interpersonal skills
•       Good organizational skills and attention to detail
•       Comfortable working on a computer and learning new software
•       Working knowledge of Microsoft Office, including Outlook, Word, and Excel
•       Ability to handle multiple responsibilities and prioritize tasks REQUIRED
•       Reliable, punctual, and able to work independently
•       Positive, team-oriented attitude
•       Willingness to learn responsibilities outside of traditional customer service duties
•       Enjoy a fast paced atmosphere

Schedule & Benefits
This is a full-time in-office position.

Schedule: Monday through Friday, 7:30 AM–4:00 PM, Flexible.

Our benefits package includes:
•       Paid sick time
•       Paid vacation
•       401(k) retirement plan
•       Medical insurance
•       Additional employee benefits

About the Role
This is more than a traditional customer service position. We are a busy team, and we value employees who are willing to pitch in, learn different parts of the business, and help wherever needed.

Apply Now