Front Office Coordinator

Top Job

Located in Sanford, NC

Salary: $18.00

 

Job Summary

We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This position is ideal for someone looking to gain experience in customer relations, sales, or management. The successful candidate will help create a positive customer experience, assist associates with pay selections and other needs, and support daily office operations.

Essential Duties and Responsibilities

• Welcome customers and visitors while providing a positive first impression.

• Assist customers in person and by telephone, providing information about company services.

• Address customer concerns and follow up to ensure issues are resolved.

• Enter associate information and process pay selections accurately.

• Complete second-day and Friday Quality Control (QC) calls with associates.

• Document customer and associate interactions, inquiries, concerns, and follow-up actions in the appropriate systems.

• Follow up with associates regarding outstanding paychecks and payment options.

• Review attendance reports and communicate with associates regarding attendance concerns.

• Report positive feedback, concerns, and issues to the appropriate team members.

• Assist with scheduling appointment reminders and preparing forms and office supplies.

• Maintain adequate supplies of associate forms and drug-testing materials.

• Perform additional administrative and customer service duties as assigned.

Qualifications

• At least one year of face-to-face retail customer service experience preferred.

• At least one year of experience using Microsoft Office applications.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to handle customer and associate inquiries professionally.

• Ability to multitask and work effectively in a fast-paced office environment.

• Dependable, professional, and committed to providing excellent customer service.

Apply Now