A local professional association is seeking a detail-oriented Administrative Specialist to support daily operations across membership services, education programs, government relations activities, and general office administration. This role is ideal for someone who enjoys customer service, multitasking, and working in a collaborative office environment.

The successful candidate will be organized, professional, and proactive, with strong communication skills and the ability to manage multiple priorities while maintaining accuracy and efficiency.

Key Responsibilities

Administrative Support

• Answer and direct incoming phone calls while providing excellent customer service.
• Prepare and ship mailings, packets, and materials for various programs and events.
• Assist with filing, recordkeeping, data entry, and special projects.
• Provide administrative support for internal programs and office operations.
• Monitor office supply inventory and place orders as needed.
• Coordinate facility maintenance, repairs, and vendor scheduling.
• Oversee company vehicle maintenance, service scheduling, and recordkeeping.
• Perform additional administrative duties as assigned.

Membership Services

• Serve as a resource for members by answering questions and providing information on available programs and benefits.
• Maintain accurate member records and database information.
• Assist with membership applications, onboarding, and welcome materials.
• Support efforts to ensure high levels of member satisfaction and engagement.

Education Programs

• Prepare and distribute course completion certificates.
• Print, assemble, and organize educational materials, manuals, and training packets.
• Support educational events, training courses, and industry programs.

Committee & Program Support

• Coordinate meetings, schedules, and reminders for committees and councils.
• Attend virtual meetings, record minutes, and prepare meeting documentation.
• Assist with scholarship program administration, including application processing and communications.
• Support community outreach and program funding initiatives.
• Track payments and maintain related program records.

Qualifications

• Minimum of 2 years of administrative or related experience.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks.
• Proficiency with Microsoft Office Suite.
• Experience with database management or membership software preferred.
• Association, nonprofit, or professional membership organization experience is a plus.