Intake Manager - Hybrid Schedule

Location: Knoxville, TN
Job Type: Full-Time

Position Summary

We are seeking a highly organized and detail-oriented Intake Manager to oversee the intake, tracking, and resolution process for all missing, damaged, and returned parts reported by dealerships. This role ensures every issue is documented, monitored, and communicated effectively while allowing dispatchers to remain focused on transportation operations rather than investigations. 

Key Responsibilities

• Serve as the primary point of contact for all missing, damaged, or returned part complaints from dealerships. 
• Log and track each case, including invoice numbers, dealership information, dates, and supporting photos.
• Maintain and update case statuses such as Open, In Search, and Closed. 
• Follow up with drivers when documentation or required information is missing. 
• Coordinate issue tracking and resolution without becoming involved in route planning or dispatch functions. 
• Identify and escalate recurring trends or repeat issues for management review. 
• Update and maintain a daily dashboard reflecting current case activity and resolution status. 
• Provide timely updates to dealerships and internal stakeholders throughout the resolution process. 
• Support continuous process improvement by recognizing patterns and recommending solutions when necessary. 

Qualifications

• Strong organizational and time-management skills.
• Comfortable working with spreadsheets and tracking systems.
• Excellent communication and customer service skills.
• Calm, professional demeanor when handling high-volume workloads.
• Ability to manage multiple cases simultaneously while maintaining accuracy.
• Strong attention to detail and follow-through.
• Problem-solving mindset with the ability to identify trends and recurring issues. 

Preferred Experience

• Experience in logistics, transportation, customer service, inventory control, or claims processing.
• Familiarity with dashboards, reporting, and case management systems.
• Previous experience working with dealerships, vendors, or distribution operations is a plus.

What Success Looks Like

• Every complaint is documented accurately and tracked from intake to closure.
• Dealerships receive timely and professional communication.
• Dispatchers remain focused on transportation operations rather than claim investigations.
• Trends and recurring issues are identified and escalated appropriately.
• Daily dashboards provide clear visibility into open and resolved cases.

Click the Apply Now button to send us your application and immediately call our office at 865-531-1720  to speak to a Recruiter for a phone screen interview.