Contract Customer Service (3 months)

Located in Middleton, WI

Salary: $19.50

Express is hiring for an contract (3 months) Customer Service rep for a local manufacture in the Middleton, WI area. 

 

In this role, you will play a key part in delivering exceptional customer support while assisting technicians, designers, dealers, and end users with a variety of product and technical inquiries. This limited-term opportunity is designed to provide hands-on experience in a fast-paced, collaborative environment while supporting day-to-day service and technical support operations.

Representative Responsibilities:
· Customer Support
· Responds to basic technical inquiries via phone, email, and chat with supervision and guidance.
· Helps track ongoing cases, follows up with customers on status updates, and ensures communication is timely and professional.
· Escalates technical issues beyond basic troubleshooting to experienced specialists.
· Ensures interactions are courteous and professional, aiming for customer satisfaction.
· Support Process and Documentation
· Accurately logs customer interactions and updates service records.
· Assists with processing part replacements and order requests.
· Helps maintain the accuracy of knowledge management systems (KMS).
· Repair Coordination
· Supports the coordination of customer repair activities under supervision.
· Prepares RMA paperwork and tracks basic repair or loaner requests.
· Works with repair technicians by relaying customer details and issue descriptions.
· Other duties as assigned
· Special projects and requests are requested in a timely and positive fashion

 

Minimum Qualifications:
· Associates degree or equivalent level of education
· 3-5 years of job-related experience
· Some prior experience in customer service, help desk, theatre, or related fields is helpful but not required.
· Basic familiarity with technical theatre, electronics, or related fields preferred.
· Strong interest in developing problem-solving and customer service skills.
· Comfortable with Windows computers and Office 365.
·  Ability to work professionally with customers and teammates.
· Availability to work occasional evenings and weekends as needed.

 

Pay: $19.50/hour

Schedule: Monday - Friday, 8:30am - 5:00pm

 

Interested candidates can apply many ways:

- Call or text 608-663-1940 to speak with an Employment Specialist

- Submit online application

- Send resumes to jobs.fitchburgwi@expresspros.com

Apply Now