Customer Care Representative

Top Job

Located in Summerdale, AL

Salary: $16.00

📞 Customer Service Representative

💰 Pay: $16/hour
🕒 Schedule: Monday - Friday, 9:00 AM - 6:00 PM
📍 Location: Baldwin County, AL Job Overview

Express Employment Professionals is seeking a detail-oriented and customer-focused Customer Service Representative to join a busy call center team. This position involves assisting customers by phone, processing orders and claims, handling escalated customer concerns, and supporting the training of new customer service representatives. The ideal candidate enjoys working with people, providing excellent service, and maintaining accuracy in a fast-paced environment.

Responsibilities
✅ Answer incoming customer service calls professionally and efficiently
✅ Process customer orders, invoices, and claims accurately
✅ Handle escalated customer service issues and claims resolution
✅ Maintain and develop product knowledge to better assist customers
✅ Train and support new customer service representatives
✅ Enter and update information accurately within company systems
✅ Communicate effectively with customers and internal team members
✅ Provide exceptional customer service while maintaining attention to detail

Requirements
✅ Previous customer service experience required
✅ Claims handling experience preferred
✅ Strong data entry and 10-key skills
✅ Excellent attention to detail and accuracy
✅ Professional phone etiquette
✅ Strong verbal and written communication skills
✅ Reliable, punctual, and dependable
✅ Self-motivated with the ability to work independently and as part of a team
✅ Computer literacy and proficiency with standard office software

Work Environment
✅ Office-based call center environment
✅ Fast-paced setting with a focus on customer satisfaction and accuracy
✅ Frequent phone and computer use throughout the workday
✅ Collaborative team environment with opportunities to train and mentor others

📞 If you enjoy helping customers, solving problems, and working in a team-oriented environment, we'd love to hear from you!

💼 Why Choose Express?

When you work with Express Employment Professionals, you’re an essential part of our team—and we advocate for your success!

• Weekly Pay – Get paid consistently, every Friday
• Holiday Pay – Enjoy paid holidays as part of your benefits
• Health Benefits – Medical, dental, vision, short-term disability and life insurance options
• Immediate Openings – Start working right away
• Career Variety – Access jobs in light industrial, skilled trades, administrative, and professional roles
• Flexible Opportunities – Choose from permanent, temporary, seasonal, or contract positions
• One Application, Many Jobs – Apply once and get matched with multiple opportunities
• Dedicated Support Team – We guide you through every step of your job search and career journey
• Local Expertise – We know your community and connect you with trusted employers
• Free Job Placement Services – No fees for job seekers—ever!

📲 Ready to Apply? Choose Your Way!

• Online Application: ExpressPros.com/BaldwinCountyAL
• Call Us: 251-989-5500 for an immediate interview
• Email Your Resume: Jobs.BaldwinCountyAL@ExpressPros.com
• Walk-In: Visit one of our 3 Baldwin County offices!

📍 Office Locations:

• Summerdale: 18390 Vaughn Road (Open Monday – Friday, 8am–5pm)
• Orange Beach: 4776 Main Street, Suite L211, Office H (Call for appointment)
• Bay Minette: 15 Hand Avenue, Suite A (Call for appointment)

📞 Need More Information?

       Call us at (251) 989-5500

Express Employment Professionals is an equal opportunity employer committed to fostering an inclusive workplace.

Apply Now