Job Overview

We are seeking an energetic and dedicated Part-Time Customer Service Representative to join our dynamic team! In this role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism.

Pay: $19.00 per hour
Shift: Part-Time, Monday through Wednesday, 10AM-4PM

Job Description:

Immediate opening for local established business in Cottage Grove.

Top three skills required are customer service, phones, and data entry.

Medical background and medical insurance billing a PLUS!

Responsibilities:

• Answer incoming calls and emails promptly and professionally, addressing customer inquiries and providing accurate information about our products and services.
• Process customer orders, returns, and exchanges efficiently and accurately, using our order management system.
• Obtain prior authorizations from insurance companies by completing necessary paperwork, following up on approvals, and communicating with both customers and insurance providers.
• Bill insurance companies accurately and efficiently, ensuring proper coding and documentation for claim submission.
• Maintain the retail space, including stocking shelves, arranging displays, and ensuring products are well-presented.
• Greet customers in the showroom with a friendly and welcoming demeanor, providing assistance and product information as needed.
• Perform light cleaning duties, such as sweeping, dusting, and sanitizing surfaces, to maintain a clean and safe environment for customers and staff.
• Handle documentation related to customer orders, prior authorizations, insurance claims, and other relevant activities, ensuring accuracy and compliance.
• Document all customer interactions, transactions, and prior authorization/insurance billing activities accurately in our CRM system.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Detail-oriented and organized.
• Keyboarding skills, data entry
• Proficiency in basic computer applications.
• Previous experience in a retail or customer service environment is a plus.