Consumer Lending Representative

Located in richmond, VA

Salary: $18 - 18.50

Position Summary

The Consumer Lending Representative works with current and prospective credit union members to understand their financial needs and process consumer loan applications. This role explains lending options, reviews and completes loan documentation, discusses applicable loan protection products, and ensures members understand their loan terms and repayment responsibilities. The representative may also assist the Loan Department with loan funding as needed.

Essential Duties and Responsibilities

• Conduct needs-based interviews with current and prospective members to understand their financial goals and borrowing needs.

• Educate members about consumer loan products and services that may support their financial well-being.

• Process consumer loan requests in accordance with credit union lending policies and procedures.

• Explain available loan protection products, including credit insurance, Guaranteed Asset Protection (GAP), and extended warranties, when appropriate.

• Prepare, review, and complete loan documents to ensure accuracy and compliance with established requirements.

• Explain loan terms, payment obligations, and debt responsibilities so members understand their agreements before signing.

• Coordinate with the Loan Department to assist with funding approved loans when needed.

• Maintain accurate loan records and protect confidential member information.

• Provide professional service throughout the loan application and closing process.

• Follow applicable lending regulations, internal controls, and credit union policies.

Preferred Qualifications

• Previous lending, banking, credit union, sales, or financial services experience preferred.

• Strong customer service and consultative communication skills.

• Excellent attention to detail and document review skills.

• Ability to explain financial terms and loan obligations clearly.

• Strong organizational, analytical, and problem-solving skills.

• Ability to handle confidential financial information and follow lending procedures.

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