Administrative Assistant

Located in Christiansburg, VA

Receptionist / Call Support Assistant

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m., with a 30-minute lunch break
Anticipated Start Date: November 16, 2026, contingent upon approval of the position

Position Summary

The Receptionist / Call Support Assistant serves as a welcoming and professional first point of contact for callers. This position primarily answers incoming calls, directs callers to the appropriate staff or department, and maintains an accurate call log.

Essential Duties and Responsibilities

• Answer incoming telephone calls promptly and courteously.
• Identify callers’ needs and route calls to the appropriate staff or department.
• Take accurate messages and forward them promptly.
• Update and maintain the call log with complete and accurate information.
• Respond to routine inquiries and provide general information as appropriate.
• Protect confidential information and handle caller details with discretion.
• Perform related administrative tasks as assigned.

Required Skills and Qualifications

• Customer service and receptionist skills.
• Clear verbal communication and a professional telephone manner.
• Basic computer skills, including data entry.
• Basic proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to manage multiple incoming calls while remaining patient and courteous.
• Dependability and ability to work the established schedule.