Collections Specialist

Located in Encino, CA

Salary: $30hr to $35hr DOE

Collections Specialist

Encino, CA

Full time – Direct hire

Monday through Friday – 8am to 5pm

$30hr to $35hr depending on experience

A leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7, is seeking a Collections Specialist to join their team in Encino.

Summary: A customer-facing role dedicated 100% to collecting outstanding receivables. This position works directly with customers, insurance carriers, and adjusters to secure payment on past-due balances, resolve billing disputes, and move accounts to resolution while upholding company customer care standards. The ideal candidate understands how restoration and insurance-claims billing works, is comfortable having direct conversations about outstanding balances, and stays professional and solution-focused when a customer is frustrated.

Responsibilities:

• Manage an assigned portfolio of past-due accounts through consistent outbound calls, emails, and follow-ups to secure payment.
• Communicate directly with customers, insurance carriers, and adjusters to resolve outstanding balances.
• Review invoices, estimates, and job file documentation to understand what was billed and why before engaging the customer.
• Investigate and resolve billing and payment disputes, coordinating with the billing, AR, project management, and job file teams to remove payment barriers.
• Negotiate payment arrangements and document all contacts, commitments, and next steps in the system of record.
• Monitor accounts receivable aging and prioritize follow-up based on balance, age, and risk.
• Deliver a professional, empathetic, customer-focused experience in every interaction, consistent with company SPG’s customer care expectations.
• Escalate unresolved or high-risk accounts to the Collections Manager with clear supporting documentation
• Provide regular collections activity and status updates as needed.

Qualifications:

• 2+ years of collections, accounts receivable, or billing experience, including direct customer-facing collections responsibility.
• Working knowledge of invoicing and billing processes, with the ability to explain charges clearly to customers.
• Proven ability to handle disputes and difficult conversations with professionalism and composure.
• Experience in restoration, construction, or insurance-claims collections strongly preferred.
• Excellent verbal and written communication, negotiation, and customer service skills.
• Strong organization and follow-through, with the ability to manage a high volume of accounts and document every interaction.
• Proficiency in Microsoft Excel; experience with NetSuite or a similar ERP/accounting system a plus.
• High school diploma/GED required; Associate’s degree preferred.
• Must be able to work in person 5 days per week.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

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