Collections Manager

Located in Encino, CA

Salary: $100k to $120k a year

Collections Manager

Encino, CA

Full time – Direct hire

Monday through Friday – 8am to 5pm

$100k to $120k a year depending on experience

A leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7, is seeking a Collections Manager to join their team in Encino.

Summary: Oversee and drive the collections process to ensure timely recovery of outstanding receivables and optimization of the company’s cash flow. This role focuses exclusively on collections, including negotiating payments, resolving disputes, and improving customer account performance, while maintaining strong relationships with clients and collaborating closely with internal teams.

Responsibilities:

• Lead, mentor, and manage the collections team, setting clear goals and expectations.
• Oversee daily collections operations to achieve Days Sales Outstanding (DSO) and delinquency reduction targets.
• Foster a culture of accountability, communication, and collaboration within the team.
• Collaborate with the Finance Director/Controller to align collections strategies with organizational goals.
• Oversee and actively manage all aspects of the collections process, from early-stage follow-ups to escalations.
• Prioritize and direct collection efforts to ensure timely resolution of outstanding balances.
• Investigate and resolve customer disputes, coordinating with internal departments to remove payment barriers.
• Negotiate payment arrangements with customers and document commitments in the system of record.
• Develop and monitor key performance indicators (KPIs) for collections, including DSO.
• Partner with legal counsel or third-party agencies for escalated delinquent accounts.
• Maintain professional, customer-focused communication throughout the collections cycle.

Qualifications:

• 5+ years of progressive experience in B2B collections, with at least 2 years in a supervisory or managerial capacity.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Strong leadership skills with proven ability to manage a team and drive measurable results.
• Excellent analytical, communication, and negotiation skills.
• Proficiency with ERP systems (e.g., NetSuite or similar) and advanced Microsoft Excel skills.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.
• Experience with high-volume, multi-state B2B collections.
• Experience in restoration, construction, or insurance-claims collections.
• Knowledge of credit risk analysis and legal collection procedures.
• Proven ability to implement process improvements and automation solutions.
• Strong customer service orientation with conflict-resolution experience.

Apply Now