Dispatcher

Location: Waterloo, IA
Pay: $18.00/hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Type: Full-Time Opportunity

Position Overview

Express Employment Professionals in Waterloo is seeking a Dispatcher to support service operations for a growing team. This position is responsible for coordinating service calls, scheduling technicians, processing invoices and time entries, and providing excellent customer service. The ideal candidate will be organized, detail-oriented, and comfortable communicating with customers and field technicians throughout the day.

Key Responsibilities:

• Answer incoming calls related to maintenance and service requests
• Schedule and dispatch technicians using company software
• Assist with technician scheduling and monthly maintenance planning
• Enter technician time and process service invoices
• Monitor and follow up on open service calls and orders
• Communicate with technicians, inventory teams, and management
• Maintain organized and accurate records
• Provide professional customer service and support

Qualifications:

• High School Diploma or GED required
• Minimum of 2 years of customer service experience
• Strong communication and organizational skills
• Excellent attention to detail
• Computer proficiency and ability to learn company software systems
• Ability to work independently and as part of a team
• Professional and dependable with strong attendance

Physical Requirements:

• Ability to sit, stand, walk, bend, and stoop as needed
• Frequent use of hands for computer and office tasks
• Ability to communicate effectively by phone and in person
• Close vision and ability to adjust focus for computer work

How to Apply:

• Call your local Express Employment Professionals office in Waterloo
• Apply online at www.ExpressPros.com
• Stop in and speak with a recruiter