Office Manager

Location: Lehigh Acres, FL
Schedule: Monday-Friday | Preferred Hours: 7:30 AM - 4:00 PM (flexibility available)
Pay: $55,000 - $65,000 annually

Express Employment Professionals is seeking a highly organized, self-motivated Office Manager for a growing service-based company in Lehigh Acres. This is a hands-on role responsible for supporting day-to-day office operations, customer communication, scheduling, billing, accounts receivable, and business development efforts.

The ideal candidate will be a proactive professional who can work independently, take ownership of responsibilities, and help drive operational efficiency. Strong communication skills, attention to detail, and a customer-focused mindset are essential for success in this position.

Responsibilities

• Provide administrative support to ownership, including correspondence, follow-up, and coordination of daily priorities.
• Manage accounts receivable, post payments, maintain customer records, and follow up on past-due balances.
• Prepare and distribute invoices while ensuring billing accuracy.
• Schedule and coordinate service appointments while optimizing technician routes and availability.
• Communicate schedule updates and changes with customers and field personnel.
• Answer incoming customer service inquiries and schedule appointments.
• Respond to sales inquiries, gather information, and schedule appointments for the sales team.
• Monitor incoming leads and ensure prompt follow-up.
• Process vendor orders and maintain purchasing records.
• Maintain accurate customer files, service records, and office documentation.
• Assist with marketing initiatives, customer outreach, and business development efforts.
• Conduct cold calls and follow-up activities to support continued growth of the commercial division.
• Handle general administrative duties that support daily business operations.

Qualifications

• Minimum of 2 years of experience in office administration, office management, customer service, scheduling, or a related role.
• Experience with accounts receivable, invoicing, collections, and payment processing.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.
• Proficiency with Microsoft Office and standard office software.
• Experience with ServiceTitan is highly preferred.
• Strong attention to detail and accuracy.
• Ability to work independently and make sound decisions with minimal supervision.
• Sales, marketing, lead generation, or business development experience is a plus.
• Ability to remain solution-focused and professional in a fast-paced environment.

What We're Looking For

The ideal candidate is a self-starter who thrives in a role with a high level of autonomy. This person will take initiative, communicate effectively with customers, and contribute to the continued growth of the business. We are looking for someone who is dependable, organized, proactive, and committed to delivering exceptional customer service.