Customer Service Rep

Top Job

Located in Irving, TX

Salary: $20.00

Customer Service Rep

Irving, TX 

Salary position 

 

Position Summary
Responsible for monitoring incoming customer P.O.s, coordinating with relevant departments and processing the orders and customer inquiries. Coordinates with internal departments such as Shipping, Accounting and Manufacturing.

Primary Responsibilities:
? Monitor all new customers’ orders and P.O.s.
? Receive, analyze and acknowledge.
? Enter information into our system (SBO).
? Check for daily requirements (orders planned for the day) including backorders.
? Print Pick Slips for warehouse. Ensure customer notes are correct.
? Follow up on daily orders, allocating inventory. System automatically allocates first in/first out.
? Work with warehouse daily to ensure orders are scheduled and are to be shipped.
? Coordinate drop ship orders for Mitsubishi and others. Arrange/advise documentation for customer plant shipments.
DUTIES:
? Inputs new orders.
? Advises Customer Service Supervisor for resolution if order changes.
? Confirms all orders and amendments to customer.
? Prepares original shipping picker or amendments.
? Ensures customer notes are correct on picker and updated as necessary.
? Maintains customer file with all correspondence relating to an order together.
? Updates management with customer upgrades or complaints as appropriate.
? Arranges necessary instructions and labels for customer shipments.
? Coordinates with shipping companies based upon customer requirements.
? Reviews upcoming orders to assure proper inventory and notifies Material Department and customer of any shortfalls.
? Checks internet sites for web-based EDI information.
? Transmits ASNs when required per customer instruction.

 

Bilingual is highly desired as there is lots of communication in Spanish. 

 

Send resumes to Mari Alba (mari.alba@expresspros.com)

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